Survey respondents indicated their highest priority initiatives for implementation within the next two years. The most common was predictive and other analytics, followed by multi-channel integration. Process automation and case management remain other high priority initiatives for the near term for many organizations. That several of these initiatives are also ones that have been identified as high priority initiatives already completed or in progress by some organizations may be reflective of the relative difference in BPM maturity across the survey’s respondent pool. It may also simply indicate that these areas of interest offer continuing opportunities to derive ongoing value through digitalization. BPM prepares to execute on these value opportunities.

Figure 8: Top Ten Future Planned Digitalization Initiatives

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