5.2 Typical BPM Capabilities/Maturity Level for Successful Digitalization

Those organizations that have had success with digitalization initiatives typically demonstrate certain key business process management capabilities and at least a medium maturity level to their BPM practice (see figure 1). Namely, they have developed their internal BPM discipline sufficiently to address the typical stumbling blocks that prevent successful digitalization initiative in for organizations with less mature practices (e.g. slow decision making, inability to identify high impact targets). They will often have at least their repository and automation elements in place. Further, they utilize their existing assets and initiatives to recommend additional opportunities for further digitalization.

Figure 1: Business Process Management Maturity by Capability Area



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