5.1 Organizations with Higher BPM Maturity Get More Business Value

After assessing the relative maturity level of respondents’ BPM practices within their respective organizations, the research shows that higher BPM maturity correlates with higher realized value from digitalization initiatives. BPM enables value by helping deal with digitalization trends like the “increased speed of business,” personalization (aka mass individualization), and multi-/omni-channel approaches. In each of these cases, BPM helps to manage the significant process changes required to leverage these trends within an existing organization. Without BPM, organizations may have some pieces of technology utilized for digitalization to provide marginal value but they ultimately end up missing out on the full business value that could otherwise be realized.

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