4.1 Business Process Management Provides the Key

The discipline of business process management is centered on executing business strategy at pace with certainty. It provides a structure necessary to achieve high performance and the transparency to understand how to navigate that structure to success [4] [5]. The focus thus becomes those initiatives, including digitalization, where value can truly be realized. Business process management helps to identify and prioritize improvement opportunities with the right combination of people and technology. Further, it sustains and continues developing those improvements through agile process governance.

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