The difficulty in achieving process standardization and harmonization is convincing people to adopt them in a consistent way and to remove unnecessary variability. In this paper we have identified five of the BPM components that have been shown most important to accelerate this business process standardization and harmonization. This in turn enables agile customer service in a digital world. It highlights how important it is to implement a pragmatic BPM-Discipline addressing both the ’science’ of robust process management AND the ‘art’ of engaging and motivating people to change their behavior.
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GeneralStrategy Execution in a Digital World: The Discipline of BPMProcess Modelling IntroductionValue-driven Repository ManagementRapid Process ImprovementAchieving Compliance with DMNBuilding an Organisation for Value-driven BPMPerformance & KPI ManagementTarget Value, Create Your Process AgendaImplementing a Successful Automation (RPA) PractiseValue-driven System ImplementationIntegrated Customer Journey PlanningSystem Design & Requirements GatheringProcess SimulationTargeted Innovation to Maximise PerformanceEnabling Process Standardisation & HarmonisationThe Process of Process ManagementValue-switch to DigitalisationControlling your Systems with Application ArchitectureLean Six Sigma in a BPM ContextProcess Mining: Delivering ImprovementProcess Mining Advanced Technical Training
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