1.0 BPM Needs to Increase its Performance – Overview

More and more organizations see Business Process Management (BPM) as a management discipline that has significant impact. It provides important value by transforming strategy into people and technology based execution – at pace with certainty. BPM plays a key role in realizing the full potential of digitalization initiatives. The discipline of process management enables ongoing strategy execution and digitalization in our volatile business environment.

The BPM-Discipline is also implemented through a process of its own, the process of process management (PoPM). The increasing importance of the BPM-Discipline for the success of an organization requires an appropriate performance improvement of the PoPM. The BPM-Discipline has to become more agile itself. First progress in this area has been made through the appropriate design of the PoPM (Kirchmer, 2015). In order to achieve the next performance level, including the required agility, we apply digitalization systematically to the PoPM itself (Kirchmer, Franz, Gusain, 2017).

In a research study The Gartner Group showed that only 13% of organizations reach their yearly strategic goals (Cantara, 2015). This situation can even get worse with more and more organizations starting their digitalization journey and thus increasing the requirement for the pace of change. According to the same study only 1% of business have their processes sufficiently under control to realize the full potential of digitalization. So the gap between expectations and reality grows even more. This is where the BPM-Discipline helps. Established and carried out the right way it closes the gap between strategic expectation and reality.

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