Case Study

Triple throughput in less than one year for a leading Health Research Company


Moving process capabilities to next performance level and increasing process transparency for a fragrance research company.


A leading fragrance research company needed to improve its safety assessment throughput significantly in order to satisfy stakeholder demand. With a growing backlog of assessments, the organisation needed to increase the transparency of the existing end-to-end processes and improve communication to accelerate the completion of safety assessments.

“I’m very satisfied with the progress of this performance improvement initiative. The new level of transparency in the Safety Assessment Process helps us process data faster and make well-informed decisions on the safe use of fragrance materials.”

Dr. Jim Romine.

RIFM President

Challenge & Opportunity

The safety assessment process has high complexity with varying lead times and external dependencies, which resulted in inefficiencies and a slow-moving process.

The existing operations, processes and performance:

  • Lacked transparency.
  • Had low process maturity.
  • Had many new hires.

All of which contributed to the low numbers of safety assessments completed per year.


BPM-D’s rapid process improvement approach was applied at the organization to create the transparency necessary to identify process issues, define process improvements and develop a roadmap to transform the end-to-end assessment process.

Additionally, to move the process improvement forward, a process owner was assigned to manage and drive value across functional areas, new process performance metrics were implemented, and appropriate work packages were defined.

  • Step 1: Comprehensive assessment of current process challenges and improvement opportunities as related to people, process, technology.
  • Step 2: Documentation of all safety assessment processes to increase transparency and process knowledge.
  • Step 3: Development and implementation of new performance management systems — KPIs, metrics, processes, and prioritized work packages.
  • Step 4: Enhancement of more efficient safety assessment operation model, future-state processes and improvement roadmap.


A compelling, fully costed business case that yielded the following benefits:

The Paper