Triple throughput in less than one year for a leading Health Research Company
Moving process capabilities to next performance level and increasing process transparency for a fragrance research company.
A leading fragrance research company needed to improve its safety assessment throughput significantly in order to satisfy stakeholder demand. With a growing backlog of assessments, the organisation needed to increase the transparency of the existing end-to-end processes and improve communication to accelerate the completion of safety assessments.
Dr. Jim Romine.
Challenge & Opportunity
The safety assessment process has high complexity with varying lead times and external dependencies, which resulted in inefficiencies and a slow-moving process.
The existing operations, processes and performance:
- Lacked transparency.
- Had low process maturity.
- Had many new hires.
All of which contributed to the low numbers of safety assessments completed per year.
BPM-D’s rapid process improvement approach was applied at the organization to create the transparency necessary to identify process issues, define process improvements and develop a roadmap to transform the end-to-end assessment process.
Additionally, to move the process improvement forward, a process owner was assigned to manage and drive value across functional areas, new process performance metrics were implemented, and appropriate work packages were defined.
- Step 1: Comprehensive assessment of current process challenges and improvement opportunities as related to people, process, technology.
- Step 2: Documentation of all safety assessment processes to increase transparency and process knowledge.
- Step 3: Development and implementation of new performance management systems — KPIs, metrics, processes, and prioritized work packages.
- Step 4: Enhancement of more efficient safety assessment operation model, future-state processes and improvement roadmap.
A compelling, fully costed business case that yielded the following benefits: