By Mathias Kirchmer, Peter Franz, Alexander Lotterer (BPM-D); Yvonne Antonucci (Widener University); and Sigifredo Laengle (Universidad de Chile): The Value-Switch for Digitalization Initiatives: Business Process Management , BPM-D®Paper – London, Philadelphia, April 2016
Digitalization represents one of the most critical means by which organizations can maximize their competitiveness in the market, but it is also one of the most difficult to effectively implement. While digitalization at its most basic definition simply reflects a shift from traditional, analog processes to digital solutions (e.g. physical filing cabinets to digital file storage systems, brick and mortal record stores vs. streaming music services), the continuing integration of products, services, and people in the always-connected “Internet of Everything” brings new challenges that require a new set of skills to address and leverage ,.
The discipline of Business Process Management (BPM) has arisen as a potential answer to the challenge of digitalization. The question then becomes whether or not organizations utilizing BPM practices have been able to find success in digitalization. BPM-D sought to answer this question through a comprehensive survey in partnership with Widener University and the Universidad de Chile to assess if there is any correlation between an organization’s process management maturity and ability to create value through digitalization. Key findings from the survey are presented along with a summary of best practices as evidenced by survey respondents.