Mathias Kirchmer : The Process of Process Management: Delivering the Value of Business Process Management. Accenture BPM Publication, Philadelphia 2011.
For many years, companies have deployed business process management (BPM) techniques and tools to improve, refine and adapt business processes efficiently to support changing business goals. Such use of BPM traditionally has been on a project basis, not as a sustainable capability. Today, however, BPM increasingly is viewed as a source of value in its own right and as a powerful management discipline. BPM can be used to create sustainable competitive advantages that are difficult to copy. This value- driven BPM helps organizations to transform strategy into people and IT based execution, at pace and with certainty
In this paper, we explore how companies can use BPM to generate value and competitive advantage for the business on an ongoing, consistent basis. We discuss how organizations can establish a “process of process management” to realize a sustainable discipline of value-driven BPM.
The Process of Process Management: Delivering the Value of Business Process Management. (PDF Download Available here)