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Stakeholder Journey Management

Stakeholder Journey Management


Improving the experience of customers, suppliers and employees

To improve the experience you provide to stakeholders (customers, suppliers, employees or others) we help you creatively shape this journey and then identify their major touch points within the organization as well as the related business processes. We then work with you to design and transform the “Journeys” from a stakeholder perspective, driving focused  improvements in the underlying processes. Using engaging design thinking approaches, we work with you to identify the optimal process for your stakeholders, enabled by innovative people and technology solutions. This a critical capability to provide an agile and reliable response to stakeholders in a dynamic and ever-changing digital environment.

RECENT CASE STUDIES

  • Protected: Identifying & Defining Process Improvement Opportunities at an international building materials and construction companyFebruary 5, 2021 - 6:49 am
  • RPA Health Check to Supercharge RPA Program for Major Insurance CompanyAugust 20, 2020 - 5:01 am

RECENT ARTICLES

  • Business Process Management – Predictions for 2021 by Dr. Mathias KirchmerFebruary 12, 2021 - 7:53 am
  • Value-Driven Digital Transformation – Business Process Management | The Key Enabler by Dr. Mathias Kirchmer and Peter FranzFebruary 4, 2021 - 7:10 am

RELATED CASE STUDIES

  • Protected: Identifying & Defining Process Improvement Opportunities at an international building materials and construction companyFebruary 5, 2021 - 6:49 am
  • RPA Health Check to Supercharge RPA Program for Major Insurance CompanyAugust 20, 2020 - 5:01 am

RECENT PAPERS

  • Value-Driven Process and Project Prioritization – Basis for Focused Digital Transformation and Business Continuity PlanningJune 23, 2020 - 8:07 am
  • Robotic hand using a keyboard to demonstrate value-driven robotic process automationValue-Driven Robotic Process AutomationSeptember 9, 2019 - 4:29 am
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