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Robotic Process Automation (RPA) has been gaining continued momentum as business leaders seek new ways to digitally transform their organization’s operations. The new digital tools enable transformation of business processes to become more efficient, agile, meet compliance requirements, enhance customer experience or improve the general quality of deliverables. This article focuses on the both the value and risks associated with implementing RPA:
“While RPA helps to do routine work faster and at a higher quality it also can make mistakes faster and with certainty. There is no human check before executing an action. Poor data quality or the insufficient definition of business rules can lead, for example, to the ordering of the wrong parts – fast and in big quantities.” – Dr. Kirchmer
The risks of RPA can be minimized if implemented with detailed knowledge about the business process it is used in. Having a clear idea about your RPA goals and how they relate to your business processes is an important precondition for successful use of RPA:
“You can segment your processes to identify where you get best value by improving their maturity level through RPA. Once you have identified a process you want to improve using RPA, it is key to create the necessary transparency.” – Dr. Kirchmer