Process mining is the techniques that Industrial engineers use that make it possible to discover the model behind an information technology-based process. These processes explain the determining factors of performance levels.

In this article the authors discuss how to apply process mining to implement a continuous improvement cycle that increased an organisations flexibility and improved sustainability in a competitive and constantly changing business environment.

“To demonstrate the power of process mining, we applied it to the real problem of processing a company’s purchase orders.”

Dr. Mathias Kirchmer