M. Kirchmer, F. Gutierrez., S. Laengle: Process Mining for Organizational Agility. In book: Industrial Management, January / February 2010.

Abstract

Industrial engineers have techniques at their disposal that make it possible to discover the model behind an information technology-based process and explain the determinants of its performance level. These methods are known generically as process mining. In this article, the authors describe how a Chilean company named Spevi was able to apply process mining to implement a continuous improvement cycle that increased its organizational flexibility and strengthened its sustainability in a highly competitive and continuously changing business environment.