to drive future process mining initiatives.
Essity was able to see the impact of price changes on sales cycles.
Identified sales order rejections and multiple blocking points.
Essity is a leading global hygiene and health company, operating in around 150 countries. It develops, produces, and sells essential everyday products across personal care, consumer tissue, and professional hygiene. The business is known for its strong focus on sustainability, innovation, and operational excellence.
Essity wanted better visibility of how its processes were running to support continuous improvement. Internal experience with process mining was limited, which made it hard to spot delays, inefficiencies, and root causes across sales operations.
bpmd supported Essity with an initial deep dive into cycle times, process conformance, and performance differences between top and bottom performers. We also ran regular drop in sessions to provide hands on technical guidance and mentor the internal team.
As a result, Essity can now see how price changes affect sales cycle times and where delays occur. The team also has clear visibility of sales order rejection rates and the impact of multiple order blocks, creating a strong foundation for ongoing process improvement.