Privacy and Cookies

Privacy Policy

Introduction

At bpmd, we are committed to protecting and respecting your privacy. We process personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other relevant privacy legislation.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with us through our website, events, marketing activities, services, and recruitment processes.

By using our website or engaging with bpmd, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy was last updated on 29 May 2026.

Who We Are

bpmd is a process management consultancy that helps organisations improve performance through business process management, process mining, transformation, governance, and related advisory services.

For any questions regarding this Privacy Policy or the processing of your personal information, please contact us at:

Email: info@bpm-d.com

Address:
bpmd
1 Old Bridge Street
Kingston upon Thames
London
KT1 4BU
United Kingdom

Information We Collect

We may collect and process the following categories of personal information:

Contact Information

– Name
– Job title
– Company name
– Email address
– Telephone number
– Postal address

Business Information

– Industry sector
– Professional interests
– Event attendance information
– Enquiry and communication records

Technical Information

– IP address
– Browser type and version
– Device information
– Website usage data
– Cookie and tracking information

Recruitment Information

Where you apply for employment with bpmd, we may collect:

– CVs and application forms
– Employment history
– Qualifications and certifications
– Interview notes
– References
– Other information relevant to recruitment

How We Collect Information

We may collect information when you:

– Visit our website
– Submit an enquiry or contact form
– Register for events, webinars, or newsletters
– Download content or publications
– Engage with us on social media
– Become a client, supplier, or partner
– Apply for employment opportunities
– Communicate with us by email, telephone, or other channels

How We Use Your Information

We use personal information for legitimate business purposes, including:

– Providing our services
– Managing client relationships
– Responding to enquiries
– Delivering events and webinars
– Sending relevant marketing communications
– Improving our website, products, and services
– Managing contracts and business operations
– Recruitment and employment activities
– Meeting legal and regulatory obligations

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Consent

Where you have given us permission to process your information, such as subscribing to marketing communications.

Contract

Where processing is necessary to fulfil a contract or take steps before entering into a contract.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Legal Obligation

Where we are required to process information to comply with legal or regulatory requirements.

Marketing Communications

We may send information about our services, events, publications, podcasts, and industry insights where:

– You have requested such information
– You have consented to receive marketing communications
– We have a legitimate interest in communicating with existing business contacts

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to improve user experience, analyse website traffic, and support website functionality.

Cookies may collect information such as:

– Website usage behaviour
– Device information
– Browser settings
– Preferences

You may manage your cookie preferences through your browser settings or through our cookie consent mechanism where applicable.

For more information about cookies, please visit:
https://www.aboutcookies.org

Sharing Personal Information

We do not sell personal information.

We may share personal information with:

– Trusted service providers and business partners
– Event and webinar platforms
– IT and cloud service providers
– Professional advisers
– Regulatory authorities where required by law

All third parties are required to maintain appropriate confidentiality and security measures.

International Transfers

bpmd operates internationally and may transfer personal information between countries where we operate or use service providers, including our support operations in India.

Where personal information is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place to protect the information in accordance with applicable data protection laws.

Information Security

bpmd maintains appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures include:

– Access controls
– Secure cloud-based systems
– Staff confidentiality obligations
– Security monitoring and controls
– Appropriate data handling procedures

While we take reasonable steps to protect personal information, no method of transmission or storage can be guaranteed to be completely secure.

AI and Automated Tools

bpmd may use approved AI-assisted and automated technologies to support internal business activities and service delivery.

Where personal information is processed using such tools, appropriate safeguards are implemented in accordance with our internal AI Policy and applicable data protection laws.

We do not use automated decision-making that produces legal or similarly significant effects on individuals without appropriate safeguards.

Data Retention

We retain personal information only for as long as necessary to:

– Fulfil the purposes outlined in this Privacy Policy
– Meet contractual obligations
– Comply with legal and regulatory requirements
– Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Subject to applicable law, you have the right to:

– Access your personal information
– Correct inaccurate information
– Request deletion of your information
– Restrict processing
– Object to processing
– Request data portability
– Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Recruitment Information

Where you apply for a role with bpmd, personal information submitted during the recruitment process will be used solely for recruitment and employment-related purposes.

Information relating to unsuccessful candidates will only be retained for as long as reasonably necessary unless consent is provided for future opportunities.

Links to Other Websites

Our website may contain links to third-party websites.

Once you leave our website, we have no control over the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or regulatory guidance.

Any updates will be published on this page, and the revised version will take effect immediately upon publication.