Performance & KPI Management


Key Performance Indicators (KPIs) can drive advantageous behaviours across an organisation, but the challenge comes in managing and monitoring the KPI portfolio such that it does not become a burden.

Business Process Management (BPM) offers a mechanism for both identifying KPIs and then tracking them. Identify key processes which are critical to your organisation’s success; leverage frameworks to match KPIs to these processes. Monitor assigned KPIs through your process repository; identify KPIs impacted by process changes and respond in an agile manner.


  1. Key Performance Indicators (KPIs) Overview
  2. Identifying Critical Processes for Performance Tracking
  3. Leveraging Frameworks to Identify KPIs
  4. Implementing & Monitoring KPIs
  5. Managing your KPI Portfolio
  6. Common KPI Pitfalls


  1. Target critical processes for performance monitoring
  2. Identify Key Performance Indicators for critical processes
  3. Assign KPIs through your process repository
  4. Deliver agility needed to adapt KPIs to process changes
  5. Apply a value-driven approach to KPI portfolio management
  6. Pragmatically plan the way forward for your organisation


Managers & HR personnel with oversight & accountability for performance of an organisation, function or critical process.

Contact us for booking

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Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794