Performance & KPI Management
Key Performance Indicators (KPIs) can drive advantageous behaviours across an organisation, but the challenge comes in managing and monitoring the KPI portfolio such that it does not become a burden.
Business Process Management (BPM) offers a mechanism for both identifying KPIs and then tracking them. Identify key processes which are critical to your organisation’s success; leverage frameworks to match KPIs to these processes. Monitor assigned KPIs through your process repository; identify KPIs impacted by process changes and respond in an agile manner.
Learning Outcomes
- Target critical processes for performance monitoring
- Identify Key Performance Indicators for critical processes
- Assign KPIs through your process repository
- Deliver agility needed to adapt KPIs to process changes
- Apply a value-driven approach to KPI portfolio management
- Pragmatically plan the way forward for your organisation
Audience
Managers & HR personnel with oversight & accountability for performance of an organisation, function or critical process.
Course Outline
- Key Performance Indicators (KPIs) Overview
- Identifying Critical Processes for Performance Tracking
- Leveraging Frameworks to Identify KPIs
- Implementing & Monitoring KPIs
- Managing your KPI Portfolio
- Common KPI Pitfalls
UK / Europe
| Location | Kingston-upon-Thames , Greater London |
| Schedule | |
| Duration | 0.5 day |
| Time | 09:30 – 16:30 |
| Price | £250 |
| Contact Us | academy@bpm-d.com |
| +44 (0)20 8546 2412 | |
| Note : Lunch, drinks & materials will be provided. Please ensure that you bring a laptop & charger. | |
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US / America
| Location | Philadelphia, Pennsylvania |
| Schedule | |
| Duration | 0.5 day |
| Time | 10:00 – 17:00 |
| Price | $440 |
| Contact Us | academy@bpm-d.com |
| +1 (0)484 557 6794 | |
| Note : Lunch, drinks & materials will be provided. Please ensure that you bring a laptop & charger. | |
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South Africa
| Location | Johannesburg, South Africa |
| Schedule | 24 May 2018 |
| Duration | 1/2 day |
| Time | 08:30 – 12:30 |
| Price | R3,700 |
| Contact Us | process@iqbusiness.net |
| +27 (0)11 259 4000 | |
| Note : Lunch, drinks & materials will be provided. Please ensure that you bring a laptop & charger. | |
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Private
Available on Request, Contact Us for Details
Contact Us
Email: academy@bpm-d.com
UK Phone: +44 (0)20 8546 2412
US Phone: +1 (0)484 557 6794
