Global logistics company achieves 75% faster O2C delivery through agile transformation

This wasn’t just about adopting agile. It was about putting the right structure in place so the teams could own the change. Once that happened, delivery speeds increased and the results followed.

75%

faster delivery. lead times dropped from four months to four weeks

2 major process

improvements delivered in just two increments

100%

of teams adopted new business rules and agile delivery practices

Background

A global logistics company wanted to modernise its Order to Cash (O2C) process. While their internal PMO had strong technical capability, they worked in a traditional way that slowed delivery. Change projects often got stuck in long approval cycles, with limited ownership from business teams. As a result, transformation efforts lost momentum and didn’t deliver lasting improvements.

The company needed a new approach. One that was agile, transparent, and owned by the teams delivering the work.

Challenges and Opportunities

The company faced a familiar set of challenges in O2C:

  • Internal delivery processes were too rigid and slow.
  • Project approvals were tied up in lengthy governance cycles.
  • Change projects lacked business ownership and accountability.
  • Communication gaps between teams led to rework and missed opportunities.


The opportunity was clear. They needed to shift from traditional project delivery to a sustainable agile model, aligned with how people actually worked.

Our Approach

We worked closely with the internal PMO and business leads to:

  • Get board-level approval for a project portfolio built from detailed analysis of the current O2C processes.
  • Set up a Scaled Agile (SAFe) delivery model, including sprint planning, scrums, and structured increments.
  • Oversee two 9-week increments, working side by side with the internal PMO and handing over a working model.
  • Align agile delivery with clear process ownership and performance goals.
  • Introduce simple communication rules to improve handovers, reduce rework, and keep teams aligned.

Results

This project created a step change in how O2C transformation was delivered:

  • 75% Faster Delivery: Built a sustainable SAFe capability. Delivery lead times dropped from four months to four weeks.
  • Teams Driving Results: With full ownership, teams delivered faster improvements, smoother processes, and lasting results.
  • Clear Accountability: Aligned KPIs with processes. Created stronger governance and motivated process owners.
  • Confident, Engaged Employees: Introduced clear communication rules. Led to smoother O2C processes and more engaged teams.

With the new structure in place, the company now has the mindset, tools, and capability to deliver meaningful change at speed.