Research demonstrates that the bottom line of any company is directly contributed to managers and them enabling the development of work processes in constant changing situations.  However, managers do not receive sufficient guidance on how to manage these developing processes. Managers are expected to actively facilitate the constant change of innovation.

By examining methods by top companies, the authors discuss four techniques that successful managers adopt to address an emergent environment.  Managers that have mastered these four techniques can quickly adapt to unpredictable events making their reactions appear to be planned and prepared for.

“Robust emergent work processes have to tap into information from inside and outside the organization; managers must blur the boundaries between the two.”

Dr Mathias Kirchmer, Ann Majchrzak, Dave Logan and Ron Mccurdy