Case Study

Establishing a Business Process Repository at a Public Authority

Project
Summary

A global maritime company’s finance division found it increasingly difficult to manage controls. BPM-D implemented an integrated control management solution (BPM-D Application) which enabled users to record control execution while providing personalised dashboards and intelligent audit reporting.

Organization
Background

A governmental regulation authority was undertaking a digital transformation. As part of this, they realised they needed to understand how data was flowing across the organisation: where, when, and how was it having an impact.

BPM-D worked with the organisation to mobilise their process repository, leveraging the 5 pillars of good repository management as identified in the BPM-D Repository Management Framework.

Business
Challenge & Opportunity

They identified process as the lens through which to build the required data visibility. They had selected a process modelling and repository management tool, based on an affiliated organisation’s extensive tool selection research, but now needed to mobilise it through developing internal skills, setting up governance, and defining how to maximise their return on investment. They chose to partner with BPM-D to enable their process journey.

Our
Solution

BPM-D worked with the organisation to mobilise their process repository, leveraging the 5 pillars of good repository management as identified in the BPM-D Repository Management Framework.

  • Value – Usage Scenarios: At the core of any successful process initiative, there must be a clearly defined usage scenario whereby the work done, and assets delivered generate value. As such, the first step of the mobilisation was to define how the repository would be used to the benefit of the organisation.
  • Content: They recognised that across the organisation there were thousands of processes and it would not be pragmatic to model them in their entirety. As such, a value-driven approach to process discovery was deployed.
  • Format: Before this initiative, multiple sections of the business had recorded process information in various formats, with no overarching standards or methodology. This meant that there was no consistency between these teams/people, with no common understanding of the process data requirements or the model layouts used – everyone was talking process but doing so in different languages!
  • Governance: Consistency and control are key long-term success factors for a process repository because they ensure ongoing alignment between the process assets and the rest of the organisation – an effective governance approach satisfies both needs.
  • Tool/Usability: The organisation had already decided on a repository management tool, basing this choice on a detailed evaluation performed by an affiliate. BPM-D have previously, however, facilitated the evaluation of repository management tools to enable an informed and unbiased decision at other organisations.

BPM-D
Results

A compelling, fully costed business case that yielded the following benefits:

From
The Paper