Overview:

Major insurance company started automation and transformation activities in their Underwriting department which required retirement of a legacy system and implementation of a new platform.To support these activities,the initiative required the development of more thorough documentation of the as-is processes, an appropriate analysis to identify improvement and automation opportunities to develop future state processes to support the new process and system roll-out. This resulted in an 80% reduction of administrative effort in Underwriter Processes for the Insurance company through process-led roll out of digital integration platform​.

Challenges:

  • Major insurance company is undergoing significant digital transformation
  • For the Underwriting processes this requires the retirement of the legacy system of record and implementation of the Unqork platform
  • Business and IT have disagreements regarding the business case.
  • The Unqork roll-out to different profit centers has to be accelerated, while minimizing risk & business disruption
  • The company decided to improve process transparency to provide better info for business cases and change management as well as deliver short-term improvements.

Solution:

Process Analysis

  • Capture as-is process models via SME interviews and create models in Signavio via BPMN
  • Identify improvement opportunities & define actions

Process Reference Models

Produce dynamic software reference models which shows how processes are best organized using Unqork

To-Be Processes

  • Design standardized to-be processes which are responsive to improvement opportunities, leveraging the Unqork reference model

Simulation

Run simulations of as-is & to-be process for business cases; consider volume, decision points, and role resourcing input, compare reduction of costs & effort

Training & Capability Development

Enable repository management, on-going usage of the reference models; ensure continued process management discipline

Outcomes:

  • Identified reduction of administrative efforts of over 80% and an overall process cost reduction of approx. 50%.
  • Delivery of a centralized repository via Signavio: convenient access to process documentation & models; reusable and easily transferrable to other profit centers.
  • Standardized process documentation & transformation approach
  • Accelerated Unqork roll-outs to different profit centers through re-use of reference models; reduction of design time per profit center by over 50%
  • Solid business case and change management related
  • information through process simulation; agreement on business case and organizational effects
  • Minimized transformation risk & business disruption through transparency and simulation analysis
  • Reference model handbook to guide the ongoing use of the reference model, sustainable process capability