Overview:
Major insurance company started automation and transformation activities in their Underwriting department which required retirement of a legacy system and implementation of a new platform.To support these activities,the initiative required the development of more thorough documentation of the as-is processes, an appropriate analysis to identify improvement and automation opportunities to develop future state processes to support the new process and system roll-out. This resulted in an 80% reduction of administrative effort in Underwriter Processes for the Insurance company through process-led roll out of digital integration platform.
Challenges:
- Major insurance company is undergoing significant digital transformation
- For the Underwriting processes this requires the retirement of the legacy system of record and implementation of the Unqork platform
- Business and IT have disagreements regarding the business case.
- The Unqork roll-out to different profit centers has to be accelerated, while minimizing risk & business disruption
- The company decided to improve process transparency to provide better info for business cases and change management as well as deliver short-term improvements.
Solution:
Process Analysis
- Capture as-is process models via SME interviews and create models in Signavio via BPMN
- Identify improvement opportunities & define actions
Process Reference Models
Produce dynamic software reference models which shows how processes are best organized using Unqork
To-Be Processes
- Design standardized to-be processes which are responsive to improvement opportunities, leveraging the Unqork reference model
Simulation
Run simulations of as-is & to-be process for business cases; consider volume, decision points, and role resourcing input, compare reduction of costs & effort
Training & Capability Development
Enable repository management, on-going usage of the reference models; ensure continued process management discipline
Outcomes:
