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Major insurance company started automation and transformation activities in their Underwriting department which required retirement of a legacy system and implementation of a new platform.To support these activities,the initiative required the development of more thorough documentation of the as-is processes, an appropriate analysis to identify improvement and automation opportunities to develop future state processes to support the new process and system roll-out. This resulted in an 80% reduction of administrative effort in Underwriter Processes for the Insurance company through process-led roll out of digital integration platform.
Major insurance company is undergoing significant digital transformation
For the Underwriting processes this requires the retirement of the legacy system of record and implementation of the Unqork platform
Business and IT have disagreements regarding the business case.
The Unqork roll-out to different profit centers has to be accelerated, while minimizing risk & business disruption
The company decided to improve process transparency to provide better info for business cases and change management as well as deliver short-term improvements.
Capture as-is process models via SME interviews and create models in Signavio via BPMN