General list of BPM-D® Services – Customizable to meet specific business requirements
Developing a Value-driven Strategy Execution Roadmap
Establishing an execution roadmap for your business strategy, leveraging processes as an organizing lens, to effectively identify and prioritize transformation initiatives. This is essential to meet the challenges for the much more dynamic “next generation” enterprise. Creating the roadmap for delivering business improvements and the sustainable process management capability to deliver it faster and with greater certainty.
Setting up the BPM Organization and Governance
Helping to shape and implement the process management organization and necessary governance to meet the needs of the dynamic “next generation” enterprise. This is critical to aligning the core BPM capability as an enabler of the broader process management capability across the organization to produce real value like agility and standardization, innovation, conservation of good practices, quality or efficiency.
Enterprise Architecture, Modelling and Repositories
Establish an outcome-focused enterprise architecture and process repository to achieve enable a value-driven BPM-Discipline. This includes standards and guidelines to set up and maintain a successful enterprise repository. It recognizes the need to focus on being relevant to business people and explain how the repository improves and simplifies their work.
Rapid Process Improvement
Especially suited for Small and Medium enterprises and divisions of large organizations, Rapid Process Improvement is implemented by identifying the key value drivers of your organisation. We develop repositories where we collect and structure the AS IS business operating model. We use the BPM-D® framework to develop improvement actions and the To-Be process models. Through the implementation and execution, the process improvement strategy should form the lynchpin for the business strategy of the organisation.
Robotic Process Automation (RPA)
Robotic Process Automation has great potential to generate fast and sustainable improvements in Operations Excellence, Controls Compliance and Service Innovation. Our RPA Discovery offering is an innovative approach that helps you detect where the greatest value resides in your organisation. We use our tools and techniques to identify, prioritise and select a process before verifying the automation business case.
The discovery phase typically lasts 3-4 weeks and can take more than one path but predominantly it uses our Automation Evaluation method to select a process as a Proof of Concept/Value candidate based on the impact on business performance. Then analyses the selected As-Is process to identify any bottlenecks and provide a list of improvement initiatives to address these issues prior to automation. Finally models the To-Be process and identifies the optimal activity/activities which will benefit the various RPA and associated technologies.
Business Process Standardization and Harmonization
In a time of change, businesses need to be agile and customer-driven. We have developed an innovative way to categorize processes, identifying those that need to be adaptable and unfettered, while brokering the identification of the standard processes that should be simplified and harmonized. We then work with organizations to implement five process management enablers that are critical in achieving practical standardization and harmonization.
Process Led ERP
Our approach focusses on creating business value through a Process led ERP implementation. We do this by focussing on High impact processes and identifying how to utilise the best in market tools to ensure that your organisation’s needs are met while not overpowering the end user. We pay special attention towards the correct degree of Standardisation, while also allowing capabilities for innovation, ensuring that your company’s value drivers are always at the centre of our strategy. We develop with you, the required processes and governance, to allow a successful adoption/adaptation of the ERP tools.
Execution of Process Improvement Work Packages
Result of design and improvement initiatives are work packages that drive the realization of the desired improvement. We work with you to execute those work packages. These include people, technology and general organization execution activities.
Customer Journey Mapping
To improve the customer experience we identify their major touch points with the organization.We then work with you to design and then transform the “Journeys” from a customer perspective. Using engaging design thinking approaches we work with you to identify the optimal process for your client enabled by innovative people and technology solutions.