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CLIENT CENTRIC PROCESS INNOVATION & AGILITY

The new world demands both consistency and innovation – standardized core processes together with an agile and innovative growth engine.

Customer Journey Mapping

To improve the customer experience we identify their major touch points with the organization.We then work with you to design and then transform the “Journeys” from a customer perspective. Using engaging design thinking approaches we work with you to identify the optimal process for your client enabled by innovative people and technology solutions.

Setting up the BPM Organization and Governance

Helping to shape and implement the process management organization and necessary governance to meet the needs of the dynamic “next generation” enterprise. This is critical to aligning the core BPM capability as an enabler of the broader process management capability across the organization to produce real value like agility and standardization, innovation, conservation of good practices, quality or efficiency.

Enterprise Architecture, Modelling and Repositories

Establish an outcome-focused enterprise architecture and process repository to achieve enable a value-driven BPM-Discipline. This includes standards and guidelines to set up and maintain a successful enterprise repository. It recognizes the need to focus on being relevant to business people and explain how the repository improves and simplifies their work.

Developing a Value-driven Strategy Execution Roadmap

Establishing an execution roadmap for your business strategy, leveraging processes as an organizing lens, to effectively identify and prioritize transformation initiatives. This is essential to meet the challenges for the much more dynamic “next generation” enterprise. Creating the roadmap for delivering business improvements and the sustainable process management capability to deliver it faster and with greater certainty.

Execution of Process Improvement Work Packages

Result of design and improvement initiatives are work packages that drive the realization of the desired improvement. We work with you to execute those work packages. These include people, technology and general organization execution activities.

RECENT CASE STUDIES

  • ERP Procurement Implementation at a Global Shipping CompanyApril 19, 2021 - 3:16 am
  • Process Model Conversion at Technology OrganisationApril 14, 2021 - 1:28 pm

BOOKS

  • High Performance Through Business Process Management – 3rd EditionOctober 7, 2017 - 5:16 am
  • Value Driven BPMSeptember 15, 2013 - 1:35 pm

  • OFFERINGS OVERVIEW
  • RAPID RESPONSE OFFERINGS
  • STRATEGY EXECUTION
  • RAPID PROCESS IMPROVEMENT
  • VALUE DRIVEN DIGITALIZATION
  • CLIENT CENTRIC PROCESS INNOVATION AND AGILITY

RECENT CASE STUDIES

  • ERP Procurement Implementation at a Global Shipping CompanyApril 19, 2021 - 3:16 am
  • Process Model Conversion at Technology OrganisationApril 14, 2021 - 1:28 pm

RECENT ARTICLES

  • Process-led Digitalization – Reliable and Effective Value RealizationMarch 11, 2021 - 10:58 pm
  • Business Process Management – Predictions for 2021 by Dr. Mathias KirchmerFebruary 12, 2021 - 7:53 am

RELATED CASE STUDIES

  • ERP Procurement Implementation at a Global Shipping CompanyApril 19, 2021 - 3:16 am
  • Process Model Conversion at Technology OrganisationApril 14, 2021 - 1:28 pm

RECENT PAPERS

  • Value-Driven Process and Project Prioritization – Basis for Focused Digital Transformation and Business Continuity PlanningJune 23, 2020 - 8:07 am
  • Robotic hand using a keyboard to demonstrate value-driven robotic process automationValue-Driven Robotic Process AutomationSeptember 9, 2019 - 4:29 am

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