To be successful in a changing and challenging business environment enterprises must be organized in a business process-oriented way. The ARIS- Three-Tier Architecture of Business Process Excellence is an example for the needed enterprise architecture.

Key tasks of change management are information, communication, and training — focusing on the effected people. The business process to be changed can be identified using reference models such as the Y-model. The change management content can be structured based on the ARIS framework.

The audience of change management activities must be segmented carefully so that various groups of people can be addressed appropriately. Training must be organized in a process-oriented way. Enterprises must establish a common language of change. Modelling methods are efficient and effective for this task Tools like the ARIS Toolset can be used to build a change management infrastructure to increase efficiency and effectiveness of change management initiatives.

“In today’s business environment enterprises have to act in a flexible and customer-oriented way in order to meet economic challenges and ensure a long-term survival of the organization.”

From the Book: Business Process Change Management: ARIS in Practice