Suruchi Nikam

Lean Six Sigma in a BPM Context

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Lean Six Sigma in a BPM Context

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Overview

Two of the most established continuous improvement approaches in business world today, Lean and Six Sigma, can be used to further supplement the discipline of Process Management to generate even greater value-driven successes. Learn how to apply these proven and effective efficiency-generating tools in your organisation.

In a time of change, businesses need to be agile and to be able to streamline effectively through choosing the correct process and continuous improvement methods. We have developed an innovative way on how you can use value-driven BPM to ensure the right focus on specific process excellence methods to drive the most sustainable business value.

Course
Outline

  1. Lean & 6 Sigma Overview
  2. Lean 6 Sigma – linking the approaches
  3. Pitfalls of Traditional Process Improvement
  4. Avoiding Efficient Sinkholes
  5. Leveraging BPM to Enable Process Improvement
  6. Aligning with Strategy
  7. Plotting your Improvement Roadmap

Learning
Outcomes

  1. Understand Lean and 6 Sigma methodologies
  2. Analyse these approaches critically, appreciating both strengths and weaknesses
  3. Link the traditional approaches with Process Management
  4. Maximise returns from investments into process improvement
  5. Manage your process improvement initiatives
  6. Use value targeting to align initiatives with business strategy

Audience

Process improvement enthusiasts looking to develop a capability for targeting their expertise in such a way as to maximise the overall value delivered to the business.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

Controlling your Systems with Application Architecture

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Controlling your Systems with Application Architecture

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Overview

Process modelling offers visibility and control over what a business does, delving into tasks, accountability, data, and other essential information. While most modelling notations offer a view into how technology and systems interact with a process, there is little representation of how different systems interact with one another.

Application Architecture can offer this visibility. It provides a visual representation of the connection between various IT programs, modules and databases. This can be essential in rationalising your organisation’s program portfolio; the clear identification of dependencies and interconnections mitigates risk from changes to the architecture.

Explore both when and how to deploy Application Architecture models, adhering to the ArchiMate 3.0 standard, through this interactive workshop.

Course
Outline

  1. Systems Overload
  2. Introduction to Application Architecture
  3. Modelling your Business Systems
  4. Managing Change
  5. Controlling your Data Flow
  6. ArchiMate in the Real World
  7. Group Case Study

Learning
Outcomes

  1. Understand the value of Application Architecture
  2. Evaluate the tools supporting Application Architecture modelling
  3. Review the ArchiMate 3.0 standard
  4. Model your Application Architecture
  5. Apply ArchiMate to practical business scenarios
  6. Deploy Application ArchiMate to address appropriate business challenges

Audience

IT managers & analysts looking to develop competence with the ArchiMate 3.0 Application Architecture standard and understand when / where to deploy such models.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

Value-switch to Digitalisation

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Value-switch to Digitalisation

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Overview

In today’s digital world there are many pressures on organisations to adapt and keep up with the increasingly complex demands of this dynamic environment. Digitalisation represents one of the most critical means by which organisations can maximise their impact in their market, but it is also one of the most difficult to effectively implement. Use a BPM discipline to identify existing deficiencies & then implement digitalisation enabled solutions to resolve these at pace with certainty.

Establishing an execution roadmap for your business strategy, leveraging processes as an organising lens, to effectively identify and prioritise transformation initiatives. This is essential to meet the challenges for the much more dynamic “next generation” enterprise. Creating the roadmap for delivering business improvements and the sustainable process management capability to deliver it faster and with greater certainty.

Course
Outline

  1. Digitalisation: Changing the Business Landscape
  2. Digitalisation in the Real World
  3. Common Pitfalls Associated with Digitalisation
  4. Preparing for the Digitalisation Value-switch
  5. Establishing BPM Capabilities
  6. Enabling Next Generation Processes through Digitalisation

Learning
Outcomes

  1. Discuss the challenges facing companies in the digital world
  2. Develop an understanding of the Internet of Things and the opportunities it provides
  3. Learn about steps to prepare for the Digitalisation switch
  4. Apply a value-driven approach to digitalisation
  5. Develop a process agenda to deliver fast results and lasting capabilities
  6. Pragmatically plan the way forward for your organisation
  7. Discuss how best to enable Next Generation Processes through digitalisation

Audience

Executives and technology-centric senior management looking for a structured, value-driven way to enable digitalisation at their organisations.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

Enabling Process Standardisation & Harmonisation

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Enabling Process Standardisation & Harmonisation

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Overview

Agility and innovation are capabilities which enable organisations to get ahead of their competitors. But it is not pragmatic to strive for these qualities in all areas of a business.

Using our approach, define an 80 / 20 process split for your business

80% Commodity – industry best practises will suffice

20% High Impact – innovation & agility are critical

The commodity processes present an opportunity to drive simplification, standardisation & harmonisation, across geographies and roles. By targeting commodity processes for such initiatives, you deliver efficiency through conservation, while still enabling your organisation to be agile and innovative in the areas which require it.

Finally explore five process management enablers which will facilitate the initiatives, helping you to achieve practical standardisation and harmonisation.

Course
Outline

  1. Standardisation & Harmonisation Overview
  2. Identifying the Process Split
  3. Adopting Standardised Processes
  4. Process Governance: Enable Empowerment
  5. Multi-site Standardisation
  6. Knowledge Management & Managing Transparency
  7. People Engagement
  8. Tools & Technology

Learning
Outcomes

  1. Deliver transparency, agility, innovation, and more through BPM
  2. Identify the 80% of commodity processes
  3. Identify the 20% of high impact processes
  4. Discover how to use standardisation & harmonisation within your company
  5. Apply the five-process management standardisation & harmonisation enablers
  6. Deliver efficiency without impacting your organisations ability to be agile & innovative

Audience

Executives looking to drive standardisation & harmonisation, without impacting their ability to be both agile & innovative.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

Targeted Innovation to Maximise Performance

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Targeted Innovation to Maximise Performance

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Overview

Innovation provides an unrivalled tool for developing a competitive edge over the rest of the market. However, a balance between innovation and conservation, where returns on existing innovations are maximised, is required. Organisations can overstretch on new initiatives without realising potential value from existing ones without this balance.

The organisational transparency afforded by Business Process Management enables a targeted approach to innovation. Using a strategy-driven process prioritisation, innovation initiatives can be designed around specific, critical processes or functions. This provides a competitive edge in the areas that have the maximum impact for attracting and retaining clients.

Course
Outline

  1. Innovation: Definition & Relevance to Modern Businesses
  2. Processes & Innovation: What’s the Link?
  3. Targeting the Right Processes for Innovation
  4. Methods for Enabling Innovation
  5. Step or Iterative Innovation?
  6. Conservation for Commodity Processes
  7. Sustainably Managing Innovation

Learning
Outcomes

  1. Deliver transparency, agility, innovation, and more through BPM
  2. Identify the 80% of commodity processes
  3. Identify the 20% of high impact processes
  4. Operationalise corporate strategy into actionable value drivers
  5. Design innovation initiatives around high impact processes
  6. Use value targeting to align innovation with business strategy
  7. Explore conservation / standardisation approaches for commodity processes
  8. Pragmatically plan the way forward for your organisation
  9. Develop a structured approach to delivering value in your organisation

Audience

Executives looking to drive innovation and growth, while maximising returns on both existing and new initiatives.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

System Design & Requirements Gathering

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System Design & Requirements Gathering

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Overview

One of the greatest instigators, and opportunities, for organisational change is the implementation of a new system. This can often be missed as businesses only look for a replacement of their existing system, to minimise the effort and work involved in implementing the change. Instead, with our help, learn to realise this benefits that can be reaped from the situation.

Define As-Is processes to fully identify the scope of the software implementation; highlight impacted process branches and all stakeholders affected. Analyse the process, identifying issues and improvement opportunities. Design To-Be processes which fully leverage all new capabilities afforded by next generation technologies. Define comprehensive system requirements based on the revised processes, meeting business needs the entire organisation.

Fully realise the process transformation opportunity major software implementations represent, while minimising the risk of downstream change requests and customisations, through a systematic, process-driven system design approach.

Course
Outline

  1. UI Update or Process Transformation
  2. Defining System Scope
  3. As-Is Process Capture
  4. Issue Capture, Improvement Definition
  5. Preparing To-Be Processes
  6. Defining Requirements – the process link
  7. Requirement Finalisation
  8. Common Pitfalls of Software Design
  9. Process throughout the Implementation Lifecycle

Learning
Outcomes

  1. Understand that IT implementations must be a catalyst for process transformation
  2. Structure process information in a consistent manner
  3. Capture As-Is process information
  4. Record current process issues and improvement opportunities
  5. Define improved To-Be processes enabled by the new IT potential
  6. Record requirements to support the To-Be processes
  7. Validate requirements with business and vendor

Audience

Business analysts seeking a structured and comprehensive approach to gathering requirements and defining a IT system.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

Value-driven System Implementation

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Value-driven System Implementation

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Overview

When your company has invested in a new system it is critical to maximise the value that can be gained from it. We will help you to understand how to ensure you drive results by strategically targeting systems for improvement by supporting the system implementation programme through end-to-end BPM discipline.

Our approach focusses on creating business value through a Process-led implementation. Focus on high impact processes and identifying how to utilise the best-in-market tools to ensure that your organisation’s needs are met while not overburdening the end user.

Identify and achieve the appropriate degree of Standardisation, supported by the customisation and innovations required to deliver on your corporate strategy. Develop the governance, approaches and processes required to enable a successful system implementation.

Course
Outline

  1. IT Transformation Overview
  2. Process-led Implementation & V-Model
  3. Process Review & To-Be Creation
  4. Solution Functional Design
  5. Process-enabled Programme Management
  6. UAT: Scenario Design Made Easy
  7. Capability Building & Training
  8. Case Study: ERP Implementation

Learning
Outcomes

  1. Apply a value-driven approach to change management
  2. Develop a process agenda to deliver fast results and lasting capabilities
  3. Deliver transparency, agility, innovation, and more through BPM
  4. Complete an IT-Transformation overview to establish As-Is
  5. Develop a process-lead implementation plan and discuss To-Be creation
  6. Pragmatically plan the way forward for your organisation
  7. Develop a structured approach to delivering value in your organisation

Audience

PMs & Senior Leadership looking for an evolved approach to project management, leveraging process to maintain visibility and alignment throughout the project lifecycle.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

Achieving Compliance with DMN

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Achieving Compliance with DMN

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Overview

Complex requirements for compliance require equally complex, fully traceable decisions.

Decision Modelling Notation (DMN) diagrams explicitly state the logic behind the path taken through a process, providing governance, visibility and traceability. An effective DMN practise will enable compliance, automation & an agile response to regulatory changes.

Decisions can require significant effort to capture and continually update; our approach both educates on how to create DMN diagrams and where they should be deployed. A value-driven approach maximises the ROI on any DMN investment, ensuring a sustainable practise.

Course
Outline

  1. DMN Overview & Usage Scenarios
  2. Target Value – where to deploy DMN
  3. BPM to Support DMN
  4. Establishing a Sustainable DMN Practise
  5. DMN Hands-on Model Creation
  6. Attaining Compliance & Traceability
  7. Deploying DMN in a Business Situation

Learning
Outcomes

  1. Know the value of DMN & potential usage scenarios
  2. Understand where / where not to deploy Decision diagrams
  3. Create DMN models using a specialist tool
  4. Apply DMN diagrams in a real-world situation
  5. Extract reports explicitly stating decision logic
  6. Pragmatically plan the way forward for your organisation
  7. Deliver a DMN governance structure

Audience

Managers and practitioners seeking an efficient approach for digesting regulatory changes and adapting their organisations to attain compliance, open to developing / furthering their Decision Modelling practise.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

Value-driven Repository Management

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Value-driven Repository Management

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Overview

Establishing a sustainable practise around creating, deploying and managing process assets is a sizable challenge. Through referencing our years of consulting experience helping organisations tackle just such a challenge, we have defined a framework on which a sustainable repository management practise can be built.

Learn how to identify and address each of the five pillars of a value-driven repository management approach in this workshop. Define your usage scenarios, such that all process projects have a goal in mind and deliver value. Discern what information is needed to deliver the required results, and the format to document it in. Put in place the governance structure to accommodate all required roles and responsibilities. Finally enable the repository’s population by selecting and deploying a modelling tool.

Course
Outline

  1. BPM Repository Overview & Definition
  2. Repository Management Approach Framework
  3. Value – how will your process assets be used
  4. Content – what information is needed
  5. Format – language, standards and structure of information
  6. Governance – roles, responsibilities, ownership
  7. Tool – technology required to enable repository management
  8. Reference Models & Best Practices

Learning
Outcomes

  1. Clearly understand the Business Value to be achieved through the Repository
  2. Understand the key elements to setup your process repository
  3. Define a Value Driven approach prioritising Content to meet the business needs
  4. Understand the various technologies to be used for developing, storing and publishing the repository
  5. Discuss the way forward for designing, creating and maintaining the repository

Audience

Executives and senior management seeking to maximise existing investments in the process space or to establish their BPM Discipline.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

Performance & KPI Management

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Performance & KPI Management

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Overview

Key Performance Indicators (KPIs) can drive advantageous behaviours across an organisation, but the challenge comes in managing and monitoring the KPI portfolio such that it does not become a burden.

Business Process Management (BPM) offers a mechanism for both identifying KPIs and then tracking them. Identify key processes which are critical to your organisation’s success; leverage frameworks to match KPIs to these processes. Monitor assigned KPIs through your process repository; identify KPIs impacted by process changes and respond in an agile manner.

Course
Outline

  1. Key Performance Indicators (KPIs) Overview
  2. Identifying Critical Processes for Performance Tracking
  3. Leveraging Frameworks to Identify KPIs
  4. Implementing & Monitoring KPIs
  5. Managing your KPI Portfolio
  6. Common KPI Pitfalls

Learning
Outcomes

  1. Target critical processes for performance monitoring
  2. Identify Key Performance Indicators for critical processes
  3. Assign KPIs through your process repository
  4. Deliver agility needed to adapt KPIs to process changes
  5. Apply a value-driven approach to KPI portfolio management
  6. Pragmatically plan the way forward for your organisation

Audience

Managers & HR personnel with oversight & accountability for performance of an organisation, function or critical process.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794