Process Modelling Introduction

Process Modelling Introduction

Overview

Uniformity has always been a challenge for process modellers, with a proliferation of tools & standards historically available.

Address this issue and define a common language; deploy the universally recognised best practise process modelling standard – Business Process Modelling Notation (BPMN 2.0)

Receive comprehensive training on BPMN 2.0. Model processes adhering to the BPMN conventions using a specialist tool. Learn through hands-on, exercise based training centred on real world business situations. Finally develop familiarity with higher-level process modelling concepts, such as the difference between maps & models, when and how to collaborate, and how process models can be interlinked.

Course
Outline

  1. Tools and Methodologies
  2. Introduction to Process Mapping
  3. Maps Vs. Models – what is the difference?
  4. Modelling with BPMN
  5. Collaborative Process Modelling
  6. Advanced Process Modelling
  7. Reporting and Simulation (overview)

Learning
Outcomes

  1. Understand & interpret BPMN process models
  2. Model processes on a specialist BPM tool
  3. Apply modelling best practices consistently
  4. Appreciate the difference between process maps & models
  5. Deploy process modelling in realistic business situations
  6. Recognise & adhere to BPMN 2.0 modelling conventions
  7. Enable yourself to model your organisation’s processes

Audience

Anyone looking to develop or refresh their process modelling capabilities, in line with the latest standards. This course caters to all skill levels; no previous experience is required.
If you are an experienced process modeller who is well versed in BPMN, an advanced modellers course is available on request.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Process Repository Mobilization

Overview

Many companies struggle with getting value out of their Process Repository​, this three-day mobilization workshop offers focused support for users to successfully set-up their repository and create the foundation for enterprise-wide impact of the process repository.

The BPM-D approach to Repository Management is used to help users successfully set-up and roll-out their process repository. This includes developing standards and guidelines to set up and maintain a successful BPM repository. It recognizes the need of making the repository relevant to businesspeople and explains how the repository improves and simplifies their work. ​

Course
Outline

Day 1 – Introduction to your Process Repository

  1. Value and Positioning of Process Modeling
  2. Explore Modeling Methods (BPMN and others)
  3. Tools and Features Familiarity

Day 2 – Utilizing your Process Repository​

  1. Define Repository and Modeling Standards
  2. Structuring the Repository
  3. Exploring Advanced Modeling Techniques

Day 3 – BPM Repository Strategy

  1. Value-driven Business Process Management
  2. Define Modeling Standards and Governance
  3. Collaborating through Process

Learning
Outcomes

  1. Enable initial skills necessary to get going on BPM tool
  2. Develop process modeling and tool capabilities to enable value-driven repository management
  3. Alignment on standards and guidelines to set up and maintain a successful BPM repository
  4. Use reports contained in repository to generate value
  5. Pragmatic approaches to the repository management for the business
  6. Understand the best modeling standards

Audience

Process improvement and transformation professionals of all levels looking to develop skills necessary to set-up and roll-out their process repository.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Integrated Customer Journey Modelling

Integrated Customer Journey Modelling

Overview

Explore a pragmatic approach to customer journey planning through the development of Customer Journey Maps. Integrate customer facing processes with operational, back-office processes to deliver an improved customer experience.

Our approach identifies their major touch points between an organisation and their customers. Journeys are then defined, from the customer’s perspective. By using engaging design thinking approaches, you identify the optimal process for your client enabled by innovative people and technology solutions.

Course
Outline

  1. Customer Journey Mapping Overview
  2. Identifying Customer Needs
  3. Preparing the Customer Service Proposition
  4. Defining & Designing the Priority Customer Journeys
  5. Identifying Supporting Capabilities
  6. Work Packages: Definition & Prioritisation
  7. Implementing Change

Learning
Outcomes

  1. Understand the value of Customer Journey Maps
  2. Identify opportunities to Customer Journey Maps
  3. Develop Customer Journey Maps
  4. Utilise the maps to deliver value
  5. Integrate journey maps with operational process models
  6. Integrate journey maps with data visualisation tools (including process mining)
  7. Manage Customer Journey Maps through your process repository

Audience

Front office function managers actively looking to drive improvements in how their business interacts with customers.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Lean Six Sigma in a BPM Context

Lean Six Sigma in a BPM Context

Overview

Two of the most established continuous improvement approaches in business world today, Lean and Six Sigma, can be used to further supplement the discipline of Process Management to generate even greater value-driven successes. Learn how to apply these proven and effective efficiency-generating tools in your organisation.

In a time of change, businesses need to be agile and to be able to streamline effectively through choosing the correct process and continuous improvement methods. We have developed an innovative way on how you can use value-driven BPM to ensure the right focus on specific process excellence methods to drive the most sustainable business value.

Course
Outline

  1. Lean & 6 Sigma Overview
  2. Lean 6 Sigma – linking the approaches
  3. Pitfalls of Traditional Process Improvement
  4. Avoiding Efficient Sinkholes
  5. Leveraging BPM to Enable Process Improvement
  6. Aligning with Strategy
  7. Plotting your Improvement Roadmap

Learning
Outcomes

  1. Understand Lean and 6 Sigma methodologies
  2. Analyse these approaches critically, appreciating both strengths and weaknesses
  3. Link the traditional approaches with Process Management
  4. Maximise returns from investments into process improvement
  5. Manage your process improvement initiatives
  6. Use value targeting to align initiatives with business strategy

Audience

Process improvement enthusiasts looking to develop a capability for targeting their expertise in such a way as to maximise the overall value delivered to the business.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Controlling your Systems with Application Architecture

Controlling your Systems with Application Architecture

Overview

Process modelling offers visibility and control over what a business does, delving into tasks, accountability, data, and other essential information. While most modelling notations offer a view into how technology and systems interact with a process, there is little representation of how different systems interact with one another.

Application Architecture can offer this visibility. It provides a visual representation of the connection between various IT programs, modules and databases. This can be essential in rationalising your organisation’s program portfolio; the clear identification of dependencies and interconnections mitigates risk from changes to the architecture.

Explore both when and how to deploy Application Architecture models, adhering to the ArchiMate 3.0 standard, through this interactive workshop.

Course
Outline

  1. Systems Overload
  2. Introduction to Application Architecture
  3. Modelling your Business Systems
  4. Managing Change
  5. Controlling your Data Flow
  6. ArchiMate in the Real World
  7. Group Case Study

Learning
Outcomes

  1. Understand the value of Application Architecture
  2. Evaluate the tools supporting Application Architecture modelling
  3. Review the ArchiMate 3.0 standard
  4. Model your Application Architecture
  5. Apply ArchiMate to practical business scenarios
  6. Deploy Application ArchiMate to address appropriate business challenges

Audience

IT managers & analysts looking to develop competence with the ArchiMate 3.0 Application Architecture standard and understand when / where to deploy such models.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Enabling Process Standardisation & Harmonisation

Enabling Process Standardisation & Harmonisation

Overview

Agility and innovation are capabilities which enable organisations to get ahead of their competitors. But it is not pragmatic to strive for these qualities in all areas of a business.

Using our approach, define an 80 / 20 process split for your business

80% Commodity – industry best practises will suffice

20% High Impact – innovation & agility are critical

The commodity processes present an opportunity to drive simplification, standardisation & harmonisation, across geographies and roles. By targeting commodity processes for such initiatives, you deliver efficiency through conservation, while still enabling your organisation to be agile and innovative in the areas which require it.

Finally explore five process management enablers which will facilitate the initiatives, helping you to achieve practical standardisation and harmonisation.

Course
Outline

  1. Standardisation & Harmonisation Overview
  2. Identifying the Process Split
  3. Adopting Standardised Processes
  4. Process Governance: Enable Empowerment
  5. Multi-site Standardisation
  6. Knowledge Management & Managing Transparency
  7. People Engagement
  8. Tools & Technology

Learning
Outcomes

  1. Deliver transparency, agility, innovation, and more through BPM
  2. Identify the 80% of commodity processes
  3. Identify the 20% of high impact processes
  4. Discover how to use standardisation & harmonisation within your company
  5. Apply the five-process management standardisation & harmonisation enablers
  6. Deliver efficiency without impacting your organisations ability to be agile & innovative

Audience

Executives looking to drive standardisation & harmonisation, without impacting their ability to be both agile & innovative.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

System Design & Requirements Gathering

System Design & Requirements Gathering

Overview

One of the greatest instigators, and opportunities, for organisational change is the implementation of a new system. This can often be missed as businesses only look for a replacement of their existing system, to minimise the effort and work involved in implementing the change. Instead, with our help, learn to realise this benefits that can be reaped from the situation.

Define As-Is processes to fully identify the scope of the software implementation; highlight impacted process branches and all stakeholders affected. Analyse the process, identifying issues and improvement opportunities. Design To-Be processes which fully leverage all new capabilities afforded by next generation technologies. Define comprehensive system requirements based on the revised processes, meeting business needs the entire organisation.

Fully realise the process transformation opportunity major software implementations represent, while minimising the risk of downstream change requests and customisations, through a systematic, process-driven system design approach.

Course
Outline

  1. UI Update or Process Transformation
  2. Defining System Scope
  3. As-Is Process Capture
  4. Issue Capture, Improvement Definition
  5. Preparing To-Be Processes
  6. Defining Requirements – the process link
  7. Requirement Finalisation
  8. Common Pitfalls of Software Design
  9. Process throughout the Implementation Lifecycle

Learning
Outcomes

  1. Understand that IT implementations must be a catalyst for process transformation
  2. Structure process information in a consistent manner
  3. Capture As-Is process information
  4. Record current process issues and improvement opportunities
  5. Define improved To-Be processes enabled by the new IT potential
  6. Record requirements to support the To-Be processes
  7. Validate requirements with business and vendor

Audience

Business analysts seeking a structured and comprehensive approach to gathering requirements and defining a IT system.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Value-driven System Implementation

Value-driven System Implementation

Overview

When your company has invested in a new system it is critical to maximise the value that can be gained from it. We will help you to understand how to ensure you drive results by strategically targeting systems for improvement by supporting the system implementation programme through end-to-end BPM discipline.

Our approach focusses on creating business value through a Process-led implementation. Focus on high impact processes and identifying how to utilise the best-in-market tools to ensure that your organisation’s needs are met while not overburdening the end user.

Identify and achieve the appropriate degree of Standardisation, supported by the customisation and innovations required to deliver on your corporate strategy. Develop the governance, approaches and processes required to enable a successful system implementation.

Course
Outline

  1. IT Transformation Overview
  2. Process-led Implementation & V-Model
  3. Process Review & To-Be Creation
  4. Solution Functional Design
  5. Process-enabled Programme Management
  6. UAT: Scenario Design Made Easy
  7. Capability Building & Training
  8. Case Study: ERP Implementation

Learning
Outcomes

  1. Apply a value-driven approach to change management
  2. Develop a process agenda to deliver fast results and lasting capabilities
  3. Deliver transparency, agility, innovation, and more through BPM
  4. Complete an IT-Transformation overview to establish As-Is
  5. Develop a process-lead implementation plan and discuss To-Be creation
  6. Pragmatically plan the way forward for your organisation
  7. Develop a structured approach to delivering value in your organisation

Audience

PMs & Senior Leadership looking for an evolved approach to project management, leveraging process to maintain visibility and alignment throughout the project lifecycle.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Rapid Process Improvement

Rapid Process Improvement

Overview

Traditional process improvement approaches can deliver fantastic results, driving great improvements in a narrow scope. This improvement may, however, impact only a fragment of the end-to-end business process and ultimately deliver limited overall value.

Our battle-tested approach to process improvement opportunity identification (Rapid Process Improvement) takes a wholistic view of a key business process. By operationalising your organisation’s strategy into value drivers, the approach enables the identification of critical areas within the end-to-end process. Through analysing As-Is processes, existing issues, and potential opportunities, Rapid Process Improvement delivers a series of improvement work packages. These are translated into projects and plotted into an execution roadmap, ultimately delivering maximum value fully aligned with your corporate goals.

Receive practical training on our approach, built around deploying the approach in a real business situation. Learn how to be a Rapid Process Improvement practitioner and deploy it at your organisation.

Course
Outline

  1. Operating Model Overview
  2. Process Priority Mapping
  3. Process Repository Framework Overview
  4. Interviewing Stakeholders, Collecting Process Information
  5. Analyse As-Is Processes
  6. Defining Improvement Actions
  7. Creating Work Packages & Implementation Plan
  8. Overall Templates & Material – RPI

Learning
Outcomes

  1. Use value targeting to align initiatives with business strategy
  2. Analyse As-Is processes and identify improvement opportunities
  3. Prepare improvement actions and prepare To-Be processes
  4. Create work packages and execution plans
  5. Deliver transparency, agility, innovation, and more through BPM
  6. Apply a value-driven approach to digitalisation
  7. Develop a process agenda to deliver fast results and lasting capabilities
  8. Pragmatically plan the way forward for your organisation

Audience

Managerial level personnel looking for an approach to defining a strategically aligned improvement agenda, around a key business process or function, for the future.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Process Mining: Delivering Improvement

Process Mining: Delivering Improvement

Overview

Learn how to analyse your process data to monitor KPI(s) and generate fact-based insights with no prior data science experience.

Finding the missing link between “Business” and “IT” has always been a challenge for many organisations, especially with the ever-increasing data trail generated for almost every process actioned on a day-to-day basis.

Translate this data into actionable insights and pitch findings to the business using Process Mining technologies along with our tried and tested Rapid Process Improvement approach.

Receive comprehensive training on using Process Mining concepts, from understanding widgets, graphs and analytical techniques to creating deep-dive investigations using a specialist tool. Learn through hands-on, exercise-based training which is centred on real business process data and bottlenecks.

Finally, develop familiarity with advanced concepts such as how to collaborate your findings to the wider business and how to create a comprehensive business case for your process improvement initiatives.

Course
Outline

  1. Process Mining Overview
  2. Rapid Process Improvement Approach
  3. Overview on Process Investigation Data & Setup
  4. Widgets, Graphs and Analytical Techniques
  5. Adding Filters and Thresholds for Root Cause Analysis
  6. Collaboration through Process Mining
  7. How to Create a Business Case

Learning
Outcomes

  1. Understand process visualisation through discovery and conformance checking, to get a realistic view on your processes.
  2. Create and understand widgets, graphs and analytical techniques to monitor KPIs.
  3. Apply advanced filters, thresholds, and widget types to perform root cause analysis.
  4. Understand the Rapid Process Improvement Approach to Process mining.
  5. Develop a brief understanding of data requirements.
  6. Build a comprehensive business case.
  7. Collaborate your findings to the wider business.

Audience

Anyone looking to develop or advance their process mining skills, in line with the growing interest in the field. This course caters to all skill levels; no previous experience is required.
If you are an experienced IT professional wanting to understand technical aspects of process mining and data setup requirements, an advanced technical course focusing on data science concepts pertaining to process mining is available.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794