Value-switch to Digitalisation

Value-switch to Digitalisation

Overview

In today’s digital world there are many pressures on organisations to adapt and keep up with the increasingly complex demands of this dynamic environment. Digitalisation represents one of the most critical means by which organisations can maximise their impact in their market, but it is also one of the most difficult to effectively implement. Use a BPM discipline to identify existing deficiencies & then implement digitalisation enabled solutions to resolve these at pace with certainty.

Establishing an execution roadmap for your business strategy, leveraging processes as an organising lens, to effectively identify and prioritise transformation initiatives. This is essential to meet the challenges for the much more dynamic “next generation” enterprise. Creating the roadmap for delivering business improvements and the sustainable process management capability to deliver it faster and with greater certainty.

Course
Outline

  1. Digitalisation: Changing the Business Landscape
  2. Digitalisation in the Real World
  3. Common Pitfalls Associated with Digitalisation
  4. Preparing for the Digitalisation Value-switch
  5. Establishing BPM Capabilities
  6. Enabling Next Generation Processes through Digitalisation

Learning
Outcomes

  1. Discuss the challenges facing companies in the digital world
  2. Develop an understanding of the Internet of Things and the opportunities it provides
  3. Learn about steps to prepare for the Digitalisation switch
  4. Apply a value-driven approach to digitalisation
  5. Develop a process agenda to deliver fast results and lasting capabilities
  6. Pragmatically plan the way forward for your organisation
  7. Discuss how best to enable Next Generation Processes through digitalisation

Audience

Executives and technology-centric senior management looking for a structured, value-driven way to enable digitalisation at their organisations.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Targeted Innovation to Maximise Performance

Targeted Innovation to Maximise Performance

Overview

Innovation provides an unrivalled tool for developing a competitive edge over the rest of the market. However, a balance between innovation and conservation, where returns on existing innovations are maximised, is required. Organisations can overstretch on new initiatives without realising potential value from existing ones without this balance.

The organisational transparency afforded by Business Process Management enables a targeted approach to innovation. Using a strategy-driven process prioritisation, innovation initiatives can be designed around specific, critical processes or functions. This provides a competitive edge in the areas that have the maximum impact for attracting and retaining clients.

Course
Outline

  1. Innovation: Definition & Relevance to Modern Businesses
  2. Processes & Innovation: What’s the Link?
  3. Targeting the Right Processes for Innovation
  4. Methods for Enabling Innovation
  5. Step or Iterative Innovation?
  6. Conservation for Commodity Processes
  7. Sustainably Managing Innovation

Learning
Outcomes

  1. Deliver transparency, agility, innovation, and more through BPM
  2. Identify the 80% of commodity processes
  3. Identify the 20% of high impact processes
  4. Operationalise corporate strategy into actionable value drivers
  5. Design innovation initiatives around high impact processes
  6. Use value targeting to align innovation with business strategy
  7. Explore conservation / standardisation approaches for commodity processes
  8. Pragmatically plan the way forward for your organisation
  9. Develop a structured approach to delivering value in your organisation

Audience

Executives looking to drive innovation and growth, while maximising returns on both existing and new initiatives.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Achieving Compliance with DMN

Achieving Compliance with DMN

Overview

Complex requirements for compliance require equally complex, fully traceable decisions.

Decision Modelling Notation (DMN) diagrams explicitly state the logic behind the path taken through a process, providing governance, visibility and traceability. An effective DMN practise will enable compliance, automation & an agile response to regulatory changes.

Decisions can require significant effort to capture and continually update; our approach both educates on how to create DMN diagrams and where they should be deployed. A value-driven approach maximises the ROI on any DMN investment, ensuring a sustainable practise.

Course
Outline

  1. DMN Overview & Usage Scenarios
  2. Target Value – where to deploy DMN
  3. BPM to Support DMN
  4. Establishing a Sustainable DMN Practise
  5. DMN Hands-on Model Creation
  6. Attaining Compliance & Traceability
  7. Deploying DMN in a Business Situation

Learning
Outcomes

  1. Know the value of DMN & potential usage scenarios
  2. Understand where / where not to deploy Decision diagrams
  3. Create DMN models using a specialist tool
  4. Apply DMN diagrams in a real-world situation
  5. Extract reports explicitly stating decision logic
  6. Pragmatically plan the way forward for your organisation
  7. Deliver a DMN governance structure

Audience

Managers and practitioners seeking an efficient approach for digesting regulatory changes and adapting their organisations to attain compliance, open to developing / furthering their Decision Modelling practise.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Value-driven Repository Management

Value-driven Repository Management

Overview

Establishing a sustainable practise around creating, deploying and managing process assets is a sizable challenge. Through referencing our years of consulting experience helping organisations tackle just such a challenge, we have defined a framework on which a sustainable repository management practise can be built.

Learn how to identify and address each of the five pillars of a value-driven repository management approach in this workshop. Define your usage scenarios, such that all process projects have a goal in mind and deliver value. Discern what information is needed to deliver the required results, and the format to document it in. Put in place the governance structure to accommodate all required roles and responsibilities. Finally enable the repository’s population by selecting and deploying a modelling tool.

Course
Outline

  1. BPM Repository Overview & Definition
  2. Repository Management Approach Framework
  3. Value – how will your process assets be used
  4. Content – what information is needed
  5. Format – language, standards and structure of information
  6. Governance – roles, responsibilities, ownership
  7. Tool – technology required to enable repository management
  8. Reference Models & Best Practices

Learning
Outcomes

  1. Clearly understand the Business Value to be achieved through the Repository
  2. Understand the key elements to setup your process repository
  3. Define a Value Driven approach prioritising Content to meet the business needs
  4. Understand the various technologies to be used for developing, storing and publishing the repository
  5. Discuss the way forward for designing, creating and maintaining the repository

Audience

Executives and senior management seeking to maximise existing investments in the process space or to establish their BPM Discipline.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

The Process of Process Management

The Process of Process Management

Overview

Static business models cannot keep pace with today’s dynamic business environment. Organisations must be responsive to change by adapting to emerging opportunities and unexpected threats; efficiency will, however, remain critical to sustainable success. There is therefore a critical need for a management discipline which fits this volatile environment.

The Process of Process Management will empower you to respond to shifts in the business climate in an agile manner, whilst maintaining alignment with the overall company strategy ensuring the delivery of long term results. Explore the functions and processes which constitute the ideal BPM discipline.

Course
Outline

  1. What is the Process of Process Management?
  2. Process Strategy
  3. Enterprise Architecture
  4. Process & Data Governance
  5. Improvement Approaches
  6. People Enablement
  7. Tools & Technologies
  8. BPM Operations
  9. Improvement Projects

Learning
Outcomes

  1. Understand the process of process management and its value
  2. Develop and apply a process strategy
  3. Setup an appropriate enterprise architecture to support the PoPM
  4. Develop suitable process & data governance
  5. Define process management enabled improvement approaches & projects
  6. Enable the development of a process culture

Audience

Executives looking to build a sustainable BPM discipline centered around a proven structure.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Create Your BPM Roadmap

Target Value, Create Your Process Agenda

Overview

Business Process Management (BPM) can be used as a tool to facilitate the tackling of “burning platform” issues. After the “burning platforms” have been addressed, however, what approach should an organisation take to identifying the next point of focus?

80% of an organisation’s processes act as enablers, but do not add to the company’s competitive edge.

The remaining 20% of processes are where there is opportunity to out perform competitors and drive results.

BPM should be used as not just a tool to drive execution, but also as a lens through which to view a business. Using our Targeting Value approach, honed through years of consulting experience, organisations can identify what their critical processes are. By defining a prioritised process agenda around such areas, you can align strategy with execution and deliver continued, sustainable value from your BPM discipline.

Course
Outline

  1. Targeting Value Systematically
  2. Segmenting Business Processes
  3. Value-driven Design
  4. Value-driven Implementation
  5. BPM-Discipline to Sustain Value
  6. Group Case Study

Learning
Outcomes

  1. Translate corporate strategy into actionable value drivers
  2. Develop a process agenda to deliver fast results and lasting capabilities
  3. Deliver transparency, agility, innovation, and more through BPM
  4. Develop a structured approach to delivering value in your organisation
  5. Identify business critical functions & processes
  6. Pragmatically plan the way forward for your organisation

Audience

Executives and process leaders that recognise the need for a structure approach to deploying BPM, aligning execution with strategy.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Building an Organisation for Value-driven BPM

Building an Organisation for Value-driven BPM

Overview

Building an Organisation for Value-driven BPM

BPM practices can struggle to have the appropriate level of resource available, and a perpetual effort is required to engage the business with what they do. Having an effective governance structure ensures that responsibilities are clearly identified with stakeholders taking ownership. Through years of consulting we have developed a wealth of experience around process governance structures – both good and bad. Through our frameworks, we will guide you towards establishing a sustainable internal alignment to enable your process journey.

Setup the internal roles & functions necessary for implementing an effective & sustainable Business Process Management practice. Discuss structure for the Business Process Management practise, sometimes called the Centre of Excellence (CoE). Identify the process owners in the business, and ensure process is not isolated from the business. Define the lines of communication to the CoE, and the governance structure for responding and acting upon requests received. Instil a process culture to support the implementation & sustained success of improvement initiatives.

Course
Outline

  1. Executive Sponsorship – getting the board’s buy-in
  2. Centre of Excellence – what & why
  3. Typical CoE Roles & Responsibilities
  4. Process Governance
  5. Approach to Establishing a CoE
  6. BPM Culture & Change Management
  7. Group Case Study

Learning
Outcomes

  1. Understand the function a CoE plays in enabling the BPM discipline
  2. Define the essential BPM roles & responsibilities
  3. Engage the general business with process, assigning ownership
  4. Defining your own CoE within your organisation
  5. Take the first steps in setting up your own CoE
  6. Identify board level lines of reporting, ensure sponsorship

Audience

Heads of BPM practises, or senior managers establishing a process team should attend this workshop to help shape their CoE governance structure.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Digital Business Transformation: Performance through Process

Digital Business Transformation: Performance through Process

Overview

According to the newest research, over 70% of organisations worldwide have started digital transformation initiatives, or at least have a plan for them. The resulting transformation of business processes can lead to superior customer or supplier experience, operational excellence and focused process innovation.
But how do you make sure they create the desired business value? Many organisations underestimate the challenges of digital business transformation. A process-led management of the transformation journey addresses this situation. It allows your organisation to focus on the right areas to transform, improve those considering the end-to-end process context and sustain the results.
This course discusses process-led design and execution principles that realise the full business value of digital business transformations, delivering results fast and at minimal risk.
It combines case studies with current research findings to master business impacts of digitalisation leveraging the power of process.

Course
Outline

  1. Focus: through discovering the value and definitions of the digital business transformations and developing a strategy for success
  2. Improve and Transform: by identifying the potential business impact of digital technologies as well as understanding the different transformation approaches leveraging these technologies that are available to you
  3. Sustain: by applying process governance to your transformation results and allowing for transparency of the transformation through Enterprise Architecture.
  4. Finally, looking to the future of Digital Business Transformations through trends and predictions as well as next steps for you and your organisation.

Learning
Outcomes

This executive workshop is designed for you to discover what the building blocks are for developing a successful transformation strategy and how to leverage business process management as value-switch. You will learn how to achieve operational excellence, superior customer experience and focused process innovation, leveraging digital enablers like RPA, AI, cloud or blockchain so that you can target real value at board level and translate this into action at pace and with certainty.

Audience

Leaders seeking to transform and improve their business leveraging digital enablers as appropriate.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Performance & KPI Management

Performance & KPI Management

Overview

Key Performance Indicators (KPIs) can drive advantageous behaviours across an organisation, but the challenge comes in managing and monitoring the KPI portfolio such that it does not become a burden.

Business Process Management (BPM) offers a mechanism for both identifying KPIs and then tracking them. Identify key processes which are critical to your organisation’s success; leverage frameworks to match KPIs to these processes. Monitor assigned KPIs through your process repository; identify KPIs impacted by process changes and respond in an agile manner.

Course
Outline

  1. Key Performance Indicators (KPIs) Overview
  2. Identifying Critical Processes for Performance Tracking
  3. Leveraging Frameworks to Identify KPIs
  4. Implementing & Monitoring KPIs
  5. Managing your KPI Portfolio
  6. Common KPI Pitfalls

Learning
Outcomes

  1. Target critical processes for performance monitoring
  2. Identify Key Performance Indicators for critical processes
  3. Assign KPIs through your process repository
  4. Deliver agility needed to adapt KPIs to process changes
  5. Apply a value-driven approach to KPI portfolio management
  6. Pragmatically plan the way forward for your organisation

Audience

Managers & HR personnel with oversight & accountability for performance of an organisation, function or critical process.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794

Implementing a Successful Automation (RPA) Practise

Implementing a Successful Automation (RPA) Practise

Overview

Automation enables you to execute processes at a fast pace. When not correctly implemented, however, things go wrong. Fast.

Before starting any Automation project, the scope / aim of the project must be critically analysed and aligned with the business need and existing project portfolio. Identify where automation can deliver the most return with the least effort must be the first step in any RPA journey.

Our frameworks provide guidance on identifying the critical areas ideal for automation. Leveraging our experience in the area, we then educate you on how to develop and implement basic RPA solutions with a specialist software.

Arm yourself with the tools required to successfully manage RPA initiatives, from project initiation through to the basic technical skills required for execution oversight.

Course
Outline

  1. Dawn of the Bots – what is automation & how will it change the workplace
  2. Avoiding RPA Pitfalls with BPM
  3. Targeting Processes for Automation
  4. Optimise then Automate
  5. Modelling: Process, Decision, Data
  6. Selecting & Configuring a RPA Tool
  7. Change Management for Bots

Learning
Outcomes

  1. Understand the power of Automation
  2. Discover the common pitfalls and the best ways to avoid them
  3. Finding the best practices to implement automation
  4. Use value targeting to align RPA initiatives with business strategy
  5. Basics of configuring the RPA tool and workspace
  6. Discuss the change management implications required with the introduction of RPA

Audience

Senior personnel looking to establish an RPA capability at their organisations, including the skill development, governance setup and usage scenarios.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794