Suruchi Nikam

Process Modelling Introduction

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Process Modelling Introduction

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Overview

Uniformity has always been a challenge for process modellers, with a proliferation of tools & standards historically available.

Address this issue and define a common language; deploy the universally recognised best practise process modelling standard – Business Process Modelling Notation (BPMN 2.0)

Receive comprehensive training on BPMN 2.0. Model processes adhering to the BPMN conventions using a specialist tool. Learn through hands-on, exercise based training centred on real world business situations. Finally develop familiarity with higher-level process modelling concepts, such as the difference between maps & models, when and how to collaborate, and how process models can be interlinked.

Course
Outline

  1. Tools and Methodologies
  2. Introduction to Process Mapping
  3. Maps Vs. Models – what is the difference?
  4. Modelling with BPMN
  5. Collaborative Process Modelling
  6. Advanced Process Modelling
  7. Reporting and Simulation (overview)

Learning
Outcomes

  1. Understand & interpret BPMN process models
  2. Model processes on a specialist BPM tool
  3. Apply modelling best practices consistently
  4. Appreciate the difference between process maps & models
  5. Deploy process modelling in realistic business situations
  6. Recognise & adhere to BPMN 2.0 modelling conventions
  7. Enable yourself to model your organisation’s processes

Audience

Anyone looking to develop or refresh their process modelling capabilities, in line with the latest standards. This course caters to all skill levels; no previous experience is required.
If you are an experienced process modeller who is well versed in BPMN, an advanced modellers course is available on request.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

Process Repository Mobilization

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Process Repository Mobilization

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Overview

Many companies struggle with getting value out of their Process Repository​, this three-day mobilization workshop offers focused support for users to successfully set-up their repository and create the foundation for enterprise-wide impact of the process repository.

The BPM-D approach to Repository Management is used to help users successfully set-up and roll-out their process repository. This includes developing standards and guidelines to set up and maintain a successful BPM repository. It recognizes the need of making the repository relevant to businesspeople and explains how the repository improves and simplifies their work. ​

Course
Outline

Day 1 – Introduction to your Process Repository

  1. Value and Positioning of Process Modeling
  2. Explore Modeling Methods (BPMN and others)
  3. Tools and Features Familiarity

Day 2 – Utilizing your Process Repository​

  1. Define Repository and Modeling Standards
  2. Structuring the Repository
  3. Exploring Advanced Modeling Techniques

Day 3 – BPM Repository Strategy

  1. Value-driven Business Process Management
  2. Define Modeling Standards and Governance
  3. Collaborating through Process

Learning
Outcomes

  1. Enable initial skills necessary to get going on BPM tool
  2. Develop process modeling and tool capabilities to enable value-driven repository management
  3. Alignment on standards and guidelines to set up and maintain a successful BPM repository
  4. Use reports contained in repository to generate value
  5. Pragmatic approaches to the repository management for the business
  6. Understand the best modeling standards

Audience

Process improvement and transformation professionals of all levels looking to develop skills necessary to set-up and roll-out their process repository.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

Integrated Customer Journey Modelling

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Integrated Customer Journey Modelling

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Overview

Explore a pragmatic approach to customer journey planning through the development of Customer Journey Maps. Integrate customer facing processes with operational, back-office processes to deliver an improved customer experience.

Our approach identifies their major touch points between an organisation and their customers. Journeys are then defined, from the customer’s perspective. By using engaging design thinking approaches, you identify the optimal process for your client enabled by innovative people and technology solutions.

Course
Outline

  1. Customer Journey Mapping Overview
  2. Identifying Customer Needs
  3. Preparing the Customer Service Proposition
  4. Defining & Designing the Priority Customer Journeys
  5. Identifying Supporting Capabilities
  6. Work Packages: Definition & Prioritisation
  7. Implementing Change

Learning
Outcomes

  1. Understand the value of Customer Journey Maps
  2. Identify opportunities to Customer Journey Maps
  3. Develop Customer Journey Maps
  4. Utilise the maps to deliver value
  5. Integrate journey maps with operational process models
  7. Integrate journey maps with data visualisation tools (including process mining)
  8. Manage Customer Journey Maps through your process repository

Audience

Front office function managers actively looking to drive improvements in how their business interacts with customers.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794
Suruchi Nikam

Process Simulation

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Process Simulation

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Overview

Implementing a process revision carries significant risk. From major IT implementations to revised operational procedures, every transformation carries a degree of uncertainty.

Process simulation presents an opportunity for risk mitigation, complemented by optimisation functionalities. By modelling the new process in detail, recording key data points, businesses can easily identify bottlenecks, spot failure points, and optimally assign resource.

Our approach encompasses both the technical aspect of deploying simulation and the managerial approach required for defining the optimal usage scenarios for simulation, such that you can derive maximum value from simulation endeavours.

Course
Outline

  1. Process Simulation Overview
  2. Simulation Usage Scenarios
  3. Information Required for Simulation
  4. Integration with Process Assets
  5. Building Implementation Scenarios
  6. Scenario Optimisation & Execution
  7. Anomalies & Bottleneck Analysis
  8. Process Redesign

Learning
Outcomes

  1. Understanding of simulation capabilities & value
  2. Identify when to deploy simulation
  3. Integrate simulation information with existing process assets
  4. Build simulation ready process models
  5. Simulate processes, identify issues
  6. Optimise processes per the simulation results
  7. Apply simulation in practical business situations

Audience

Analysts & process architects looking to develop practical simulation capabilities. BPM managers exploring when to deploy simulation.

Tool specific training can be provided for private workshops; such workshops would incur a customisation cost.

Contact us for booking

Email us: academy@bpm-d.com
Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794