More and more organizations recognize that Business Process Management (BPM) has become a key management discipline that translates strategy into people and technology based execution. It helps organizations to realize the full potential of their digitalization initiatives. BPM is implemented through the “process of process management” (PoPM). To assure agility and continuous improvements of the PoPM an appropriate digitalization approach for the PoPM itself is essential. However, many companies are failing to recognise the importance of an integrated digitalization of the PoPM. As a result, their management approach is missing the necessary agility required in a digital world. This paper presents a successful approach for the digitalization of the PoPM to enable the discipline of agile BPM. It includes experiences from a first pilot implementation of the developed prototype, the BPM-D Application.
BPM-D Paper, Philadelphia, London, July 2017
Successful Innovation through Business Process Management
By Dr. Mathias Kirchmer and Peter Franz
By Mathias Kirchmer, Peter Franz, Alexander Lotterer (BPM-D); Yvonne Antonucci (Widener University); and Sigifredo Laengle (Universidad de Chile): The Value-Switch for Digitalization Initiatives: Business Process Management , BPM-D®Paper – London, Philadelphia, April 2016
Peter Franz and Mathias Kirchmer: Process Standardization & Harmonization – Enabling Agile Customer Service in a Digital World. In: BPM-D Paper – London, Philadelphia, March 2016
Kirchmer, M., Franz, P: The Process of Process Management – Strategy Execution in a Digital World BPM-D Paper, Philadelphia, London, July 2015.
Mathias Kirchmer, Peter Franz, Alexander Lotterer: The BPM Discipline: Getting More Value out of Six Sigma and Traditional Process Improvement BPM-D® Paper – Philadelphia, London, June 2015
Kirchmer, M., Franz, P: Targeting Value in a Digital World. BPM-D® Paper, Philadelphia, London, October 2014.
Kirchmer, M., Franz, P: Chief Process Officer – The Value Scout. BPM-D Paper, Philadelphia, London, June 2014.