A Bit of a Blur?

Most of us are familiar with the need for businesses to operate in the digital as well as the physical worlds. E-commerce, digital, online, social media – we’re on it, or at least working on it. But now, according to a new report by Gartner, we need to be ready for these two worlds to merge. And then there is the “Internet of the Things” where people, things and business will soon become so interconnected that it will be hard to tell where one ends and the other begins.

Stability in a Volatile Business Environment[DRAFT]

Managing a stable and reliable business in a volatile business environment requires a new set of skills. Confucius once said, “Only the wisest and stupidest of men never change.” In a volatile environment, it takes a wise man, to understand what areas of business NOT to change thus making it easier to change where it’s really needed. Business conditions are continually changing increasing the risk of highly unpredictable performance. These collectively create complexity, which describe’s a business environment where CHANGE is the new normal.

Value Driven BPM

Franz, P., Kirchmer, M.: Value-driven Business Process Management – The Value-Switch for Competitive Advantage. New York and others 2012.

High Performance Through Process Excellence

Kirchmer, M.: High Performance through Process Excellence. From Strategy to Execution with Business Process Management. 2nd edition, Berlin, New York and others 2011.

Business Process Automation

Scheer, A.-W., Abolhassan, F., Jost, W., Kirchmer, M. (ed.): Business Process Automation – ARIS in Practice. Berlin, New York, and others 2004.

Business Process Change Management

Scheer, A.-W., Abolhassan, F., Jost, W., Kirchmer, M. (ed.): Business Process Change Management – ARIS in Practice. Berlin, New York, and others 2003.

Business Process Excellence

Scheer, A.-W., Abolhassan, F., Jost, W., Kirchmer, M. (ed.): Business Process Excellence – ARIS in Practice. Berlin, New York, and others 2002.

Business Process Oriented Implementation of Standard Software

Kirchmer, M.: Business Process Oriented Implementation of Standard Software – How to Achieve Competitive Advantage Efficiently and Effectively. 2nd edition, Berlin, New York and others 1999.