Challenges:
- Client launched a very large BPM automation project 3.5 years ago.
- Significant investments in BPM initiative with more then 350 full-time project members.
- Mostly IT-driven with limited business involvement.
- Project has failed to deliver any meaningful business results.
- Value of BPM effort questioned, leadership asked for recommendations and better approach for BPM.
Step-1
Patent–pending BPM-D Framework to evaluate client’s current business process management capabilities, practices and related issues.
Step-2
Stakeholder interviews with key executives and surveys with a large BPM target group to identify shortcomings and opportunities.
Step-3
BPM Capability Assessment to evaluate existing capabilities and BPM maturity. Comparison with leading practices.
Step-4
Prioritized work packages and corresponding roadmap to build process management capabilities while improving operational processes.
Outcomes:
- Business-driven assessment analyzing capabilities of a mostly IT-driven BPM program that is isolated from business delivering limited value.
- Broad buy-in from leadership and BPM stakeholders.
- 13 discrete work packages and roadmap for implementing future BPM initiatives.
- Recommendations targeted to leverage existing capabilities