Challenges:

  • Client launched a very large BPM automation project 3.5 years ago.
  • Significant investments in BPM initiative with more then 350 full-time project members.
  • Mostly IT-driven with limited business involvement.
  • Project has failed to deliver any meaningful business results.
  • Value of BPM effort questioned, leadership asked for recommendations and better approach for BPM.

Step-1

Patent–pending BPM-D Framework to evaluate client’s current business process management capabilities, practices and related issues.

Step-2

Stakeholder interviews with key executives and surveys with a large BPM target group to identify shortcomings and opportunities.

Step-3

BPM Capability Assessment to evaluate existing capabilities and BPM maturity. Comparison with leading practices.

Step-4

Prioritized work packages and corresponding roadmap to build process management capabilities while improving operational processes.

Outcomes:

  • Business-driven assessment analyzing capabilities of a mostly IT-driven BPM program that is isolated from business delivering limited value.
  • Broad buy-in from leadership and BPM stakeholders.
  • 13 discrete work packages and roadmap for implementing future BPM initiatives.
  • Recommendations targeted to leverage existing capabilities