BPM-D | Case Example: Triple Throughput In Less Than A Year For Leading Health Research Firm

Overview:

A leading fragrance research company needed to improve its throughput significantly to meet stakeholder needs. The BPM-D Framework with its rapid process improvement approach was applied at the organization to create the transparency necessary to identify relevant process issues and constraints, define necessary process improvements and develop a roadmap for transforming the organization’s Assessment Process. To move the process improvement forward, appropriate work packages and new performance metrics were implemented. Additionally, a process owner was assigned to manage and drive value across functional areas and multiple other operational process improvements were implemented.

Challenges:

Inefficient and slow-moving Assessment process with a growing backlog
Commitment to stakeholders to complete the remaining Safety Assessments by a specified point of time
Low number of assessments completed per year
Existing operations, processes and performance lacked transparency
High process complexity with varying lead times and external dependencies
Organization with low process maturity and many new-hires

Step-1

Comprehensive assessment of current process challenges and improvement opportunities (people, process, technology).

Step-2

Documentation of all Safety Assessment processes to increase transparency & process knowledge

Step-3

Development and implementation of new Performance Management systems – KPIs, metrics, processes, prioritized work packages

Step-4

Developed more efficient Safety Assessment operating model, To-Be processes and improvement roadmap

Outcomes:

Immediate improvements through pragmatic, yet effective process changes
Operating model changes to increase capacity and throughput by over 300%
Increased process efficiencies, and streamlined inter-enterprise processes
Increased transparency through models and dynamic process repository
Lasting capabilities for effective process management & continuous improvement
Collaborative approach to ensure alignment and buy-in across the organization and its partners

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