Overview:
A leading fragrance research company needed to improve its throughput significantly to meet stakeholder needs. The BPM-D Framework with its rapid process improvement approach was applied at the organization to create the transparency necessary to identify relevant process issues and constraints, define necessary process improvements and develop a roadmap for transforming the organization’s Assessment Process. To move the process improvement forward, appropriate work packages and new performance metrics were implemented. Additionally, a process owner was assigned to manage and drive value across functional areas and multiple other operational process improvements were implemented.
Challenges:
- Inefficient and slow-moving Assessment process with a growing backlog
- Commitment to stakeholders to complete the remaining Safety Assessments by a specified point of time
- Low number of assessments completed per year
- Existing operations, processes and performance lacked transparency
- High process complexity with varying lead times and external dependencies
- Organization with low process maturity and many new-hires
Step-1
Comprehensive assessment of current process challenges and improvement opportunities (people, process, technology).
Step-2
Documentation of all Safety Assessment processes to increase transparency & process knowledge
Step-3
Development and implementation of new Performance Management systems – KPIs, metrics, processes, prioritized work packages
Step-4
Developed more efficient Safety Assessment operating model, To-Be processes and improvement roadmap
Outcomes:
- Immediate improvements through pragmatic, yet effective process changes
- Operating model changes to increase capacity and throughput by over 300%
- Increased process efficiencies, and streamlined inter-enterprise processes
- Increased transparency through models and dynamic process repository
- Lasting capabilities for effective process management & continuous improvement
- Collaborative approach to ensure alignment and buy-in across the organization and its partners
