• Had been through a period of significant growth, but this had slowed.
  • Reducing operating margins under further pressure due to increasingly commoditized service offering.
  • Multiple activities had been initiated to develop new and more diverse market proposition to differentiate the business.
  • Required validation, focus and proper allocation of resources.


Business strategy validated and execution approach developed – critical strategic initiatives identified.


Plans created for initiatives to thoroughly understand resourcing and investment requirements.


Prioritized plans and created phased implementation with associated business case.


Performance management approach designed to monitor progress of initiative milestones and KPIs.


  • Very clear business direction and priorities agreed upon between management and board members.
  • Areas of most significant contribution given right focus.
  • Resourcing and investment better aligned.
  • Progress in delivering business change for new innovations with first year results improved in existing business.
  • On track for substantial business growth