Mathias Kirchmer, Daniel Pantaleo: Business Process Automation: A Framework for Combining Best and Next Practices for the Agile Enterprise. Editor: Pal, N., Pantaleo, D. In book: The Agile Enterprise, New York 2005, pp. 33-48.

Abstract

Agile enterprises must adapt to continually changing business environments in order to survive In the long term. To do so they have to combine best and next business practices. Best practices ensure efficiency; next practices really lead to competitive advantages. Traditional business process automation solutions, like ERP, SCIM, or CRM systems focus on the implementation Of best practices. Next generation process automation enables the implementation of next practices at an economically acceptable cost level. This is possible through a flexible integration of business process definition and software application support. The appropriate software support must be dynamically adaptable to the business processes definition so that it supports the execution of enterprise specific processes. Business process models reflecting best and next practices drive the configuration of next-generation process automation solutions that ”orchestrate” the appropriate application support. They become the critical link between strategy and execution.

View details here