Building an Organisation for Value-driven BPM


Building an Organisation for Value-driven BPM

BPM practices can struggle to have the appropriate level of resource available, and a perpetual effort is required to engage the business with what they do. Having an effective governance structure ensures that responsibilities are clearly identified with stakeholders taking ownership. Through years of consulting we have developed a wealth of experience around process governance structures – both good and bad. Through our frameworks, we will guide you towards establishing a sustainable internal alignment to enable your process journey.

Setup the internal roles & functions necessary for implementing an effective & sustainable Business Process Management practice. Discuss structure for the Business Process Management practise, sometimes called the Centre of Excellence (CoE). Identify the process owners in the business, and ensure process is not isolated from the business. Define the lines of communication to the CoE, and the governance structure for responding and acting upon requests received. Instil a process culture to support the implementation & sustained success of improvement initiatives.


  1. Executive Sponsorship – getting the board’s buy-in
  2. Centre of Excellence – what & why
  3. Typical CoE Roles & Responsibilities
  4. Process Governance
  5. Approach to Establishing a CoE
  6. BPM Culture & Change Management
  7. Group Case Study


  1. Understand the function a CoE plays in enabling the BPM discipline
  2. Define the essential BPM roles & responsibilities
  3. Engage the general business with process, assigning ownership
  4. Defining your own CoE within your organisation
  5. Take the first steps in setting up your own CoE
  6. Identify board level lines of reporting, ensure sponsorship


Heads of BPM practises, or senior managers establishing a process team should attend this workshop to help shape their CoE governance structure.

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Phone (UK): +44 (0)204-511-5555
Phone (US): +1-484-557-6794