Building a world leading SAP Signavio team and tool​

"We have a long-standing and successful relationship with bpmd. They introduced us to process mining and grew our internal analysis skills. We now have real visibility into the performance of our end-to end process globally" - Rashmeer Pahlad, Director of Global Process Intelligence - NTT

Internal BPM team

mobilised and delivering value across the organisation 

Process mining

implemented to provide global, cross-site performance visibility

Accelerated time

to value achieved through migration from legacy platform to best-in-class BPM tool

Background

In a complex global organisational landscape, NTT a tele communications giant prioritised process optimisation as a strategic imperative. Recognising the significance of BPM but lacking in-house expertise, they overcame challenges from an outdated legacy platform. With a mobilised internal BPM team, they swiftly populated the platform, achieving accelerated value. Process mining provided cross-site visibility, enabling optimisation at all levels and fostering a culture of continuous improvement.

Challenges and Opportunities

  • A complex global organisational landscape which lacked central control and cross-regional visibility.
  • Process optimisation identified by the Executive Leadership team as a critical strategic driver for attention.
  • BPM recognised as a key discipline to enable process optimisation but no existing in-house capability.
  • Historic BPM programme had been run with an outdated legacy platform. Despite large investment in creating content, there was limited engagement and usage.

Our Approach

  • Designed a process management and optimisation strategy and assessed process impact and maturity.
  • Implemented SAP Signavio as the best-in-class BPM platform and migrated legacy content.
  • Trialled and implemented SAP Signavio Process Intelligence for process mining.
  • Embedded an ongoing Service Desk to maintain process mining and provide strategic support.

Results

  • Mobilised an internal BPM team to create value effectively.
  • Rapidly populated relevant content with an accelerated time to value derived from BPM investment.
  • Enabled cross-site process and performance visibility through SAP Signavio Process Intelligence.
  • Enabled process optimisation at the central group level and local level.