Entries by Suruchi Nikam

An Examination of Associations Between Business Process Management Capabilities and the Benefits of Digitalization: All Capabilities Are Not Equal

While organizations have learned to understand the importance of developing business process management (BPM) capabilities, digitalization now transforms business processes, and introduces new challenges. Extending prior research examining the value of BPM capabilities in organizations, this study examines the associations of BPM capabilities across direct and indirect digitalization benefits.