Entries by Hardik Panchal

Risk and Controls Management Setup at a Sports Technology Company

Case Study

Risk and Controls Management Setup at a Sports Technology Company

Project
Summary

A thriving organisation focused on delivering results to their clients around the sports market intelligence arena, our client was keen to find ways to harmonise their business processes effectively.  They also wanted to use their new facilities to align their knowledge of what was happening in the development in the IT world with what was happening in the process world, in terms of how the business processes were changing.

Organization
Background

Focused on the sports, betting and media markets, our client is a sports data and technology company delivering market intelligence that enables faster decision making and more engaging fan experiences.  Their product offering includes fully automated streaming technology and media engagement campaigns.

“Featuring a new standard process repository and three workflows, we were able to configure Signavio; integrating all their IT systems.”

Business
Challenge & Opportunity

Our client’s IT team was keen to standardise their processes; bringing them all together in a centralised repository that would enable our client to become more effective in their project management processes.  This would mean that they were able to harmonise initiatives that would support new product rollouts and IT developments faster. 

One of the key requests of the project was the ability to manage their IT and finance risks centrally. This would enable our client to plan their processes and set controls accordingly if changes needed to be put in place.  And finally, our client wanted to have a better alignment between their process team and the IT team. 

The two functions were working in parallel – with a business community that managed the process change, and an IT community that managed the IT change.  This meant that if there was a new requirement, the IT team would develop those requirements and once completed, they would notify the business team.  Unfortunately, this meant that a lot of things were missed, due to no clear alignment with the respective business process changes and staff uninformed of new process installations.

Our
Solution

Our work took place in three phases.  Firstly, we set up a process repository using the Signavio tool; creating a framework that described the key functions and processes of their business.  We set up reusable information dictionaries featuring a central listing of their IT systems and roles rather than having duplications as previously experienced. 

In the second phase, we focused on risk and compliance.  We looked at the potential impact of certain activities on the business; associating business risks and analysing the possible business processes where these risks could occur.  We set up Signavio with different control actions that needed to be performed to manage those risks.  This gave the client the choice of various options of how they could use the tool.  

The final phase related to the issue of IT and business alignment.  Our client’s IT function was using a project management tool called JIRA, where all their IT requirements and development stages were listed and captured as and when progress was made.  We created an integration using Signavio Workflow between Signavio and JIRA so that staff could raise a business requirement directly from Signavio, and that requirement could be fed into JIRA.  This meant that when the development team put the requirement into JIRA, and took it through its development and testing journey, this information was then fed back into Signavio, delivering the latest status of that specific requirement on Signavio. 

BPM-D
Results

  • Featuring a new standard process repository and three workflows, we were able to configure Signavio, integrating all their IT systems.
  • If there were any changes in the IT architecture, roles or responsibilities, these were reflected in the system.
  • We successfully trained our client’s teams on using and managing the Signavio process manager and Workflow.
  • The organisation was also able to plan proactively and manage compliance through a whole framework of risks and controls.
  • We also helped bridge the gap between IT and business by integrating the whole requirement management between Signavio and JIRA.
  • As a direct result, we enabled the business and IT team to work seamlessly together.

From
The Paper

Efficient Repository Tool Selection for International Broadcasting Organisation

Case Study

Efficient Repository Tool Selection for International Broadcasting Organisation

Project
Summary

In a period of two weeks, BPM-D helped a media organisation select the right process repository tool that would meet their current requirements keeping in mind their future needs. We did this using the BPM-D Framework, with a buy-in from all key stakeholders through a collaborative process.

Organization
Background

BPM-D was tasked in aiding a department within a media organisation that

keep the organisation at the cutting edge of the broadcast industry, as they drive the technological developments that shape the future. Their ambition is to create the most valued open digital media services in the world. The department aims to transform the media organisation for an interactive, on-demand world and find new ways of reaching audiences

wherever they are, with new formats across PC, TV, and mobile devices.

“The evaluation was based on BPM-D’s framework for repository tool evaluation. This was done through considering all relevant factors including, cost, reporting, governance, implementation, vendor support, vendor capability and tool functionality.”

Business
Challenge & Opportunity

The organisation’s business drivers dictated that they needed to work at pace and improve collaboration across all areas for technical and business delivery. As part of their process improvement journey, they identified the need to set up a repository tool that enabled them to develop and mature key value processes and in particular:

  • Central categorised repository for all business process artefacts.
  • Documented business processes in a standard notation.
  • Agreed method for re-use of project level artefacts.
  • Established ecosystem to create, collaborate, analyse processes in real time and work at pace.
  • Improved cross-functional process quality and collaboration.
  • High value processes revealed and understood.
  • Established mechanism to measure and evidence process performance; and
  • Delivery of real continuous improvement of process performance.

Our
Solution

BPM-D aided in selecting the right repository tool by creating tool evaluation parameters based on the media organisation’s requirements, through the following steps:

  • High level screening of 8 suitable tools based on secondary research using the evaluation parameters.
  • Primary research and trial evaluation performed on the top 4 contenders.
  • Conducting bake off sessions where the vendors configured and demonstrated the tool capabilities through the real-life scenarios developed specifically around client’s planned tool usage; and
  • Finally, documenting, evaluating, and auditing a detailed technical analysis (using a questionnaire sent to vendors). Additionally, created a functional analysis based on inputs received from future users.

The final evaluation was based on BPM-D’s framework for repository tool evaluation. The evaluation scores and demonstration reviews were used to calculate a comprehensive tool score and make a recommendation for the most practical BPM tool.

This was done through considering all relevant factors including, cost, reporting, governance, implementation, vendor support, vendor capability and tool functionality.

All key findings and related collateral were packed in a final report deliverable, providing a score for each of the functionality components as well as pros and cons comparisons and suggested next steps for realising maximum value from the chosen process repository tool.

BPM-D
Results

In a short time of 2 weeks, BPM-D was able to help make an informed decision regarding a repository tool, suitable for their needs. This helped prioritise media organisation’s requirements and focus on the right areas for evaluation during the demonstrations and when assessing the results. It further developed a consensus with the user community. The team were able to select the optimal tool, featuring all key technical, functional capabilities at a reasonable price. A due diligence report was created ensuring that a thorough tool selection process is followed.

From
The Paper

Implementing a Successful Automation (RPA) Practise

Implementing a Successful Automation (RPA) Practise

Overview

Automation enables you to execute processes at a fast pace. When not correctly implemented, however, things go wrong. Fast.

Before starting any Automation project, the scope / aim of the project must be critically analysed and aligned with the business need and existing project portfolio. Identify where automation can deliver the most return with the least effort must be the first step in any RPA journey.

Our frameworks provide guidance on identifying the critical areas ideal for automation. Leveraging our experience in the area, we then educate you on how to develop and implement basic RPA solutions with a specialist software.

Arm yourself with the tools required to successfully manage RPA initiatives, from project initiation through to the basic technical skills required for execution oversight.

Course
Outline

  1. Dawn of the Bots – what is automation & how will it change the workplace
  2. Avoiding RPA Pitfalls with BPM
  3. Targeting Processes for Automation
  4. Optimise then Automate
  5. Modelling: Process, Decision, Data
  6. Selecting & Configuring a RPA Tool
  7. Change Management for Bots

Learning
Outcomes

  1. Understand the power of Automation
  2. Discover the common pitfalls and the best ways to avoid them
  3. Finding the best practices to implement automation
  4. Use value targeting to align RPA initiatives with business strategy
  5. Basics of configuring the RPA tool and workspace
  6. Discuss the change management implications required with the introduction of RPA

Audience

Senior personnel looking to establish an RPA capability at their organisations, including the skill development, governance setup and usage scenarios.

Contact us for booking

Email us: academy@bpm-d.com

Phone (UK): +44 (0)204-511-5555

Phone (US): +1-484-557-6794