Achieving a 97 percent reduction in ISO audit preparation time at Versuni from three months to three days

“Working with bpmd has helped us as an organisation to grow and build BPM capabilities internally. The team is energetic, innovative and with their vast experience are helping us setup a new BPM tool that creates valuable process assets for our business community.” – Hana Prooij, QMS Lead

3 months to 3 days

ISO Audit prep effort reduced

70 SAP modules

aligned with new operating model

100% ISO compliance

maintained throughout transformation

Background

Our team helped a global manufacturer to refresh and update its BPM function to support their digital transformation. Their planned transformation was radical and enterprise wide. It included becoming a new company, moving to an entirely new digital landscape and adopting a new customer focused way-of-working. We discovered and standardised the company’s new processes, documenting them in a cloud repository designed with employees in mind. This aligned business with IT, reducing risk and accelerating a 2-year, multi-million Euro project.

Challenges and Opportunities

The organisation underwent a significant transformation involving the separation from its parent group. This included the comprehensive implementation of SAP across 70 modules, including the deployment of S/4HANA.

Despite an abundance of content, the legacy ARIS platform experienced low utilisation rates. Processes for requirement gathering, documented in MS Word, lacked both relevance and a cohesive structure. In addition, the standard SAP processes in place did not align with the newly envisaged operational framework.

Our Approach

We defined a new operating model and established a process taxonomy to create a structured foundation for the transformation.

The repository was meticulously configured, and the core team received comprehensive training. We then converted input content into precise business process models and conducted rigorous validation with subject matter experts through interviews and feedback sessions.

The finalised processes were efficiently published, and users underwent thorough training in preparation for the enabled rollout, allowing the organisation to manage changes in a structured and manageable way. Key performance indicators (KPIs) were also established to track progress and keep teams aligned.

Results

  • The SAP rollout was not only successful but also executed with remarkable speed and efficiency.
  • Process models provided invaluable clarity on the newly adopted operational approach.
  • Training and rollout materials were thoughtfully crafted with a distinct focus on the business perspective, rather than solely IT-oriented content.
  • A user-centric structure was implemented, placing a strong emphasis on fostering collaboration and engagement.
  • Our efforts resulted in heightened engagement with both processes and the SAP Signavio platform.
  • The organisation diligently maintained ISO compliance standards throughout the transformation process.