Franz, P., Kirchmer, M.: Value-driven Business Process Management – The Value-Switch for Competitive Advantage. New York and others 2012.

Business Process Management (BPM) is a powerful management discipline for driving efficiency and innovation, as well as achieving strategic imperatives. When you develop a business strategy that is supported by a pragmatic application of BPM, your processes become important assets—and business success soon follows. It’s called value-driven BPM, and this game-changing guide takes you step by step through the entire process.