Performance & KPI Management

Key Performance Indicators (KPIs) can drive advantageous behaviours across an organisation, but the challenge comes in managing and monitoring the KPI portfolio such that it does not become a burden.

Business Process Management (BPM) offers a mechanism for both identifying KPIs and then tracking them. Identify key processes which are critical to your organisation’s success; leverage frameworks to match KPIs to these processes. Monitor assigned KPIs through your process repository; identify KPIs impacted by process changes and respond in an agile manner.

Learning Outcomes

  • Target critical processes for performance monitoring
  • Identify Key Performance Indicators for critical processes
  • Assign KPIs through your process repository
  • Deliver agility needed to adapt KPIs to process changes
  • Apply a value-driven approach to KPI portfolio management
  • Pragmatically plan the way forward for your organisation

Audience

Managers & HR personnel with oversight & accountability for performance of an organisation, function or critical process.

Course Outline

  • Key Performance Indicators (KPIs) Overview
  • Identifying Critical Processes for Performance Tracking
  • Leveraging Frameworks to Identify KPIs
  • Implementing & Monitoring KPIs
  • Managing your KPI Portfolio
  • Common KPI Pitfalls

UK / Europe

Location  Kingston-upon-Thames , Greater London
Schedule
Duration 0.5 day
Time  09:30 – 16:30
Price  £250
Contact Us   academy@bpm-d.com
+44 (0)20 8546 2412
Note : Lunch, drinks & materials will be provided. Please ensure that you bring a laptop & charger.
Register Now

US / America

Location Philadelphia, Pennsylvania
Schedule
Duration 0.5 day
Time 10:00 – 17:00
Price $440
Contact Us academy@bpm-d.com
+1 (0)484 557 6794
Note : Lunch, drinks & materials will be provided. Please ensure that you bring a laptop & charger.
Register Now

South Africa

Location  Johannesburg, South Africa
Schedule  24 May 2018
Duration 1/2 day
Time  08:30 – 12:30
Price  R3,700
Contact Us process@iqbusiness.net
+27 (0)11 259 4000
Note : Lunch, drinks & materials will be provided. Please ensure that you bring a laptop & charger.

Private

Available on Request, Contact Us for Details

Contact Us

Email: academy@bpm-d.com

UK Phone: +44 (0)20 8546 2412

US Phone: +1 (0)484 557 6794