Challenges:

  • Had been through a period of significant growth, but this had slowed.
  • Reducing operating margins under further pressure due to increasingly commoditized service offering.
  • Multiple activities had been initiated to develop new and more diverse market proposition to differentiate the business.
  • Required validation, focus and proper allocation of resources.

Step-1

Business strategy validated and execution approach developed – critical strategic initiatives identified.

Step-2

Plans created for initiatives to thoroughly understand resourcing and investment requirements.

Step-3

Prioritized plans and created phased implementation with associated business case.

Step-4

Performance management approach designed to monitor progress of initiative milestones and KPIs.

Outcomes:

  • Very clear business direction and priorities agreed upon between management and board members.
  • Areas of most significant contribution given right focus.
  • Resourcing and investment better aligned.
  • Progress in delivering business change for new innovations with first year results improved in existing business.
  • On track for substantial business growth