Value Switch For Digitalization

The Value-Switch for Digitalization Initiatives: Business Process Management

By Mathias Kirchmer, Peter Franz, Alexander Lotterer (BPM-D); Yvonne Antonucci (Widener University); and Sigifredo Laengle (Universidad de Chile): The Value-Switch for Digitalization Initiatives: Business Process Management , BPM-D®Paper – London, Philadelphia, April 2016

Process Standardization & Harmonization

Peter Franz and Mathias Kirchmer: Process Standardization & Harmonization – Enabling Agile Customer Service in a Digital World. In: BPM-D Paper – London, Philadelphia, March 2016