The role of social media in BPM initiatives – Transparency, efficiency and communication are key advantages

Mathias Kirchmer : The role of social media in BPM initiatives – Transparency, efficiency, and communication are key advantages. In CRM.com, September, 28th 2012.

Social BPM

Peter Franz, Mathias Kirchmer: Social BPM, Accenture Whitepapers, London, Philadelphia 2012.