Business Process Automation – Combining Best and Next Practices

August-Wilhelm Scheer, Mathias Kirchmer: Business Process Automation – Combining Best and Next Practices. Editor: Scheer, A.-W., Abolhassan, F., Jost, W., Kirchmer, M. In book: Business Process Automation – ARIS in Practice. Berlin, New York, and others 2004, p. 1-15.